Adam Montgomery
Trinity,Florida
Summary
Results-driven Business Systems Analyst with extensive experience in enterprise project management within the health insurance brokerage industry. Adept at translating business needs into actionable requirements, managing end-to-end project lifecycles, and ensuring seamless collaboration with vendors and cross-functional teams. Expertise in creating use cases, test cases, and managing defect tracking and resolution to deliver high-quality solutions. Skilled in change management, release coordination, and production validation, with a strong ability to communicate complex concepts to stakeholders and business users effectively. Proficient in utilizing tools like Adobe Acrobat, Salesforce, and SQL-based systems to optimize processes and drive project success. Passionate about training and mentoring team members, fostering continuous improvement, and contributing to organizational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
AmeriLife
03.2020 - Current
- - Train new team members, ensuring proficiency in systems and processes to support team productivity
- - Interact with vendors to develop detailed business requirements for new projects, aligning objectives with organizational goals
- - Create and execute use cases and test cases, track and retest bugs, and perform thorough production validations
- - Design and manage change control forms to document updates and ensure compliance with established protocols
- - Set up releases and validate production environments post-implementation to ensure seamless transitions
- - Communicate with business users to provide updates on ticket statuses and issue resolutions, fostering transparency and collaboration
- - Collaborate with stakeholders to gather, analyze, and document business requirements for system implementations and upgrades
- - Serve as a liaison between business units and IT, ensuring alignment on project goals and deliverables
- - Develop workflows and process diagrams to improve operational efficiency
- - Conduct user acceptance testing (UAT) and coordinate feedback for continuous improvement
- - Provide post-implementation support and troubleshoot system issues
- - Manage PDF forms, including updating carrier forms to reflect the latest requirements
- - Perform system configurations based on client needs to ensure seamless integrations
QA Analyst
Heritage Property and Casualty Insurance
07.2019 - 11.2019
- - Created and executed UAT test plans for internal/external property insurance web apps
- - Coordinated with offshore resources on testing activities and results
- - Assisted in large-scale Agent Portal projects and production support
QA Analyst
Nielsen Media Research
02.2018 - 07.2019
- - Tested Nielsen SDK integrations across browsers and mobile platforms
- - Monitored daily ratings reports for accuracy and SDK performance
- - Collaborated with account managers on technical issues
Technology QA Analyst for Nielsen-Oldsmar
Insight Global
07.2017 - 02.2018
- - Conducted testing to ensure ratings were transmitted correctly via SDK integrations
- - Worked closely with other analysts to validate project trends
Social Media Manager
Plattinum Wellness
12.2015 - 07.2017
- - Developed and implemented marketing strategies for social media platforms
- - Managed the company's website and online presence
Technology QA Analyst
Assurant Inc.
04.2013 - 12.2015
- - Led a team of three analysts in executing test schedules and efforts
- - Managed burndown charts and regression testing for extensive projects
Operations Technician I
Assurant Inc.
01.2012 - 04.2013
- - Managed automated alerts and delegated responsibilities for outages
- - Provided internal system support for end-user applications
Operations Analyst
Assurant Inc.
02.2010 - 01.2012
- - Executed system configurations and provided technical support to account executives
Education
High School Diploma -
Cornerstone Christian High School
Skills
- - MS Office Suite (2007,2010,2013,2016)
- - Azure DevOps, Jira, HPQC, Selenium IDE, AS-400
- - UAT Testing, Agile and Waterfall Methodologies
- - Android/iOS, SDLC, Charles Proxy, HP Service Desk
- Cross-functional collaboration
- Requirements gathering
- Process documentation
- Workflow Analysis
- Report preparation
- User acceptance testing
- Research and analysis
- Production support
- Requirements definition
- Root-cause analysis
- Use case development
- Personnel training
- Data migration
- Technologically-savvy
- Client relations
- Problem-solving
Certification
- Florida Department of Financial Services215 - Life, Annuity, and Health
Timeline
Business Systems Analyst
AmeriLife
03.2020 - Current
QA Analyst
Heritage Property and Casualty Insurance
07.2019 - 11.2019
QA Analyst
Nielsen Media Research
02.2018 - 07.2019
Technology QA Analyst for Nielsen-Oldsmar
Insight Global
07.2017 - 02.2018
Social Media Manager
Plattinum Wellness
12.2015 - 07.2017
Technology QA Analyst
Assurant Inc.
04.2013 - 12.2015
Operations Technician I
Assurant Inc.
01.2012 - 04.2013
Operations Analyst
Assurant Inc.
02.2010 - 01.2012
- Florida Department of Financial Services215 - Life, Annuity, and Health
High School Diploma -
Cornerstone Christian High School
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