ADAM MONTIJO
Philadelphia,Pennsylvania
Summary
Accomplished professional with over 15 years of extensive cross-industry experience in optimizing business and sales development processes. Acknowledged for visionary thinking and innovative problem-solving abilities, consistently achieving and surpassing sales targets while enhancing company metrics through strategic leadership, training, coaching, and management proficiency. Demonstrates exceptional adaptability to dynamic economic environments, adeptly prioritizing initiatives to align with evolving business demands. Possesses outstanding communication, organizational, and business leadership skills, empowering teams to surpass revenue objectives. Renowned for exemplary work ethic, strong accountability, and a proven track record of unwavering dependability.
Overview
11
11
years of professional experience
Work History
RETAIL ASSISTANT MANAGER
T-Mobile
09.2019 - Current
- Accumulated five years of progressive management tenure within the retail sector, showcasing exemplary leadership, adept team-building capabilities, and proficient problem-solving acumen
- Instrumental in optimizing sales conversion rates for the store
- Demonstrated capacity to thrive in operational responsibilities, encompassing inventory management, sales forecasting, and process optimization
- Adept in timekeeping and scheduling methodologies aimed at optimizing workforce efficiency, all while ensuring strict adherence to labor laws and company policies
- Exemplary proficiency in cultivating relationships, fostering a positive, collaborative work environment
- Dedicated to delivering outstanding customer service and championing a customer-centric culture
- Facilitated coaching sessions and delivered constructive feedback to mobile experts to enhance their monthly sales performance metrics
- Additionally, conducted comprehensive training sessions for new hires, encompassing all facets of their roles.
Mobile Expert
T-Mobile
06.2015 - 09.2019
- Consistently exceed monthly revenue goals by acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and setting quality metrics while providing exceptional customer service to diverse customers
- Act as a point of contact responsible for providing service activation services to clients, assisting with changes and bill payments, responding to billing inquiries, replacing equipment, selling accessories, and processing price plan changes and upgrades
- Collaborate with upper store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by company policies and operations control standards
- Perform administrative and operational duties by ensuring paperwork, stocking shelves, and marking prices on merchandise.
HOME HEALTH AIDE
We C.A.R.E. Home Health Agency
10.2013 - 01.2023
- Support patients by providing age-appropriate personal care, housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, as well as running errands
- Collaborate with family members by advising proper care for the patient, including but not limited to teaching appropriate ways to lift, turn, and reposition the patient, advising on nutrition, and ensuring cleanliness and personal hygiene
- Regularly monitor patients’ condition by observing physical and mental status and changes, intake and output, and exercise
- Excellently performed daily duties while maintaining accurate records of emergency contact numbers and special instructions.
DICKS SPORTING GOODS
Footwear Running Specialist
08.2013 - 06.2015
- Ensured customer user experience while maintaining the company’s KPIs and quality compliance for both customer care and sales
- Devised an end-to-end go-to-market process and systems reengineering that decreased the frequency of complaints and calls
- Leveraged expertise in providing assistance and recommendations to customers regarding shoes and other footwear
- Collaborated with the team to develop customer service policies and procedures to enhance the overall customer experience.
Education
Bachelor's Degree in Business Management/Marketing Degree -
Strayer University
01.2019
General Studies with concentration on Graphic Design -
Swenson Arts & Technology High School
01.2010
Skills
- Sales & Marketing Strategies
- Business Operations Management
- Analytical & Organizational Skills
- Problem Analysis/Conflict Resolution
- Business & Revenue Growth
- Consultative Selling & Promotions
- Compliance & Process Improvement
- Employee Training & Mentoring
- Team Building & Strategic Leadership
- Strategic Analysis & Tactical Planning
- Transactions & Negotiations Management
- Client Relations & Customer Service
Additional Information
Software: Macintosh and Windows Operating Systems, Adobe Photoshop, Illustrator, In design, Dreamweaver, Flash, Microsoft Word, PowerPoint, Excel, One Drive, Outlook , Power Bi, SharePoint, Microsoft Authenticator, Google, Android, iOS,
Hardware: Macintosh and Windows Computers, Inkjet and Laser Printers/Copiers, Video/Digital SLR Camera, and Cell Phones
Timeline
RETAIL ASSISTANT MANAGER
T-Mobile
09.2019 - Current
Mobile Expert
T-Mobile
06.2015 - 09.2019
HOME HEALTH AIDE
We C.A.R.E. Home Health Agency
10.2013 - 01.2023
DICKS SPORTING GOODS
Footwear Running Specialist
08.2013 - 06.2015
Bachelor's Degree in Business Management/Marketing Degree -
Strayer University
General Studies with concentration on Graphic Design -
Swenson Arts & Technology High School