Summary
Overview
Work History
Education
Skills
Languages
Certifications And Ratings
Timeline
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Adam Morsy

Dania Beach

Summary

Dynamic leader with a proven track record at PartsBase Inc, driving a 90% customer retention rate and enhancing onboarding processes. Expert in territory strategy and KPI development, I excel in relationship building and revenue growth, consistently delivering exceptional results through consultative team leadership and data-driven decision-making.

Overview

16
16
years of professional experience

Work History

Team Manager, International Customer Success & Account Management

PartsBase Inc
Boca Raton
08.2023 - Current
  • Record-Setting Retention & Revenue: Leading a team responsible for Middle East, Australia/New Zealand, and APAC to a 90% customer retention rate and 105% net revenue retention in Year 1-smashing the international division's previous record.
  • Consultative Team Build-Out: Hired and trained specialists in territory strategy and product expertise, establishing a consultative approach that lifted retention further to 92% in Q1 2025.
  • Accelerated New Customer Onboarding: Enabled the team to onboard 50+ new strategic accounts, contributing to a 20% expansion in the overall book of business.
  • Data-Driven Playbooks: Introduced standardized success playbooks and KPI dashboards, reducing churn risk by 40% quarter-over-quarter and increasing average deal size by 15%.

Customer Success Account Manager, International

PartsBase Inc
Boca Raton
01.2020 - 08.2023
  • Oversaw 400+ aviation & aerospace accounts across Southern Europe and the Middle East, consistently surpassing monthly and quarterly retention, upsell, and cross-sell targets.
  • Engineered a data-driven 'health score' framework that boosted overall account retention by 64% and identified expansion opportunities ahead of churn risks.
  • Cultivated deep, multi-level relationships by tailoring on-boardings and solution roll-outs in collaboration with Product and Customer Success, driving sustained service adoption.
  • Delivered repeatable revenue growth through strategic cross-functional campaigns, elevating average deal size and cementing PartsBase's leadership in key international markets.

Director, International Sales

Impulse Enterprises
Miami
11.2016 - 12.2019
  • Delivered Exceptional YOY Growth: Drove a 43% sales increase in 2018 (vs. 2017) and a 59% increase in 2019 (vs. 2018) by crafting and executing targeted international market-entry strategies.
  • Trade-Show Lead Generation: Secured dozens of new high-value clients by representing Impulse at major global expos converting on-site meetings into long-term contracts.
  • Global Channel Expansion: Built and scaled a network of regional distributors across MENA, APAC, and Europe-providing hands-on training and strategic alignment that extended market reach and boosted channel revenue.
  • Strategic Product Feedback Loop: Partnered with senior leadership to refine product offerings based on direct customer insights, increasing average deal size and elevating overall international division profitability.

Account Executive

G.E.T. Enterprises
Houston
09.2015 - 11.2016
  • Supported the sales team by qualifying inbound and outbound leads through detailed CRM data analysis, ensuring accurate segmentation and prioritization of high-value prospects.
  • Conducted cold-calling campaigns and managed follow-up activities within the CRM-logging interactions, scheduling meetings, and tracking pipeline progress to drive consistent sales pipeline growth.

Senior Co-Pilot Airbus 320-200, A330-300er

Alitalia Airlines
Milan
11.2011 - 08.2014
  • As second in command, operated Airbus A320 & A330 on short- and long-haul IFR sectors across Europe, North Africa, and Middle East, performing precise pre-flight performance planning.
  • Led operational safety & standardization initiatives, participating in line-oriented flight oversight (LOFO), contributing to safety committee reviews of incidents and SOP updates, and mentoring junior First Officers on best-practice CRM, emergency procedure drills, and cross-crew communication.

Co-Pilot Airbus 320-200

Koral Blue Airlines
Lyon
06.2010 - 10.2011
  • Executed full flight-deck duties on Airbus A320 operations, including precise pre-flight planning (weight & balance, fuel computations, performance data), FMC/MCDU programming (SID/STAR, VNAV/LNAV), and continuous monitoring of auto-flight systems to maintain optimal safety and efficiency.
  • Ensured strict adherence to SOPs and regulatory standards by managing ATC communications, performing thorough pre- and post-flight aircraft inspections, coordinating with cabin and ground crews during turnarounds, and actively engaging in CRM and emergency-procedures training.

Flight Support

Emirates Airlines
Dubai
04.2009 - 05.2010
  • Supported Flying Crew in all phases of flight operations-including pre-flight planning, takeoff, climb, cruise, descent, and landing-ensuring adherence to SOPs and safety margins.
  • Conducted thorough pre-flight and post-flight inspections of aircraft systems (avionics, hydraulics, fuel, life-support) and documented discrepancies for maintenance follow-up.
  • Executed FMC/MCDU programming (SID/STAR, SIDs, STARs, alternate procedures) and monitored auto-flight systems (FMS, VNAV, LNAV).

Education

Flight Training Program ATPL - Toulouse, France

Ecole Nationale de l'Aviation Civile
Toulouse, France
01.2009

B.A. - International Transport Management & Supply Chain

AAST Academy for Science, Technology & Maritime Transport
Cairo, Egypt
01.2008

Skills

  • Customer retention
  • Territory strategy
  • KPI development
  • Onboarding processes
  • Account management
  • Sales growth strategies
  • Team leadership
  • Relationship building
  • Revenue growth
  • Customer relationship management
  • Sales negotiations

Languages

  • English, Fluent - Full Professional Proficiency
  • Arabic, Native - Mother Tongue

Certifications And Ratings

FAA-Certified ATP (#ATPL-0123456)
Multi-Engine Land, Instrument (CFII) | Commercial Pilot – SEL & AMEL

Aircraft Ratings & Training

  • Type Rated: Airbus A320 (Lufthansa Technik, 06/23), Airbus A330 (Airbus Training, 12/23)
  • 3,840+ Total Flight Hours (2,640 Jet | 1,200 Multi-Engine)
  • FAA Class 1 Medical (Valid through 03/25)

Flight & Systems Training

  • Honeywell FMS/MCDU – A320/A330 Programming, RNP & VNAV Navigation Procedures
  • ILS Cat I/II/III Certification, Upset Recovery, Stall Prevention
  • Crew Resource Management (CRM) – FAA/ICAO-compliant course focused on leadership, decision-making & threat management
  • Aircraft Operations & Procedures (AOP) – EASA-aligned systems training, ECAM operations, abnormal/emergency drill proficiency

Instructional Credentials

  • FAA Certified CFI, CFII, MEI – 150+ hours of logged instructional experience

Sales & Communication Training

  • Sandler Sales System – Consultative selling, pain discovery, and buyer qualification
  • Dale Carnegie: High-Impact Sales Conversations – Rapport-building, objection handling, and closing strategies
  • Negotiation & Influence Essentials – Value framing, persuasive communication, and decision psychology
  • Customer Success & Retention Strategies – Upselling, relationship management, and long-term client engagement
  • Effective Communication & Storytelling – Crafting compelling messages aligned with audience needs

Timeline

Team Manager, International Customer Success & Account Management

PartsBase Inc
08.2023 - Current

Customer Success Account Manager, International

PartsBase Inc
01.2020 - 08.2023

Director, International Sales

Impulse Enterprises
11.2016 - 12.2019

Account Executive

G.E.T. Enterprises
09.2015 - 11.2016

Senior Co-Pilot Airbus 320-200, A330-300er

Alitalia Airlines
11.2011 - 08.2014

Co-Pilot Airbus 320-200

Koral Blue Airlines
06.2010 - 10.2011

Flight Support

Emirates Airlines
04.2009 - 05.2010

Flight Training Program ATPL - Toulouse, France

Ecole Nationale de l'Aviation Civile

B.A. - International Transport Management & Supply Chain

AAST Academy for Science, Technology & Maritime Transport

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