Adam Mulliner
Enterprise,AL
Summary
Hospice Chaplain and Bereavement Coordinator with extensive experience providing spiritual guidance and emotional support to residents, families, and staff. Member of a small hospice team who has experience in coordinating referrals, assisting in admissions, coordinating DME equipment delivery with patients, case managers, and supplier. Assists in scheduling, chart evaluations, development of plan of care, as well as software education. Follows up with patients to make sure needs are met and patients are satisfied with services and care team. Thorough knowledge of hospice services and ability to meet patient needs. Skilled in fostering trust, coordinating referrals, and establishing relationships with local hospitals and doctor’s offices for the purpose of securing referrals. Brings a strong ability to build rapport with community. Skilled in collaborating with interdisciplinary teams. Proficient in delivering personalized care and community resources, seeking new opportunities to advance career.
Overview
25
25
years of professional experience
Work History
Chaplain/Bereavement Coordinator/Volunteer Coordinator
Dale Medical Center
10.2015 - Current
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Collaborated with interdisciplinary teams for holistic patient care, addressing both physical and emotional needs for 30-40 patients at a time.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.
- Comforted family members, offered attentive listening and high level of emotional support.
- Provided spiritual care through visitation, counseling, and prayer.
- Provided spiritual guidance to patients and staff members by conducting regular counseling sessions.
- Built strong relationships with local faith-based organizations to create a network of resources for patients and families.
- Developed a volunteer program that recruited, trained, and supervised volunteers to assist in delivering bereavement services.
- Planned, coordinated and facilitated bereavement groups and delivered ongoing compassionate support to bereaved.
- Accepted different lifestyles, cultures, beliefs and values and seamlessly adapted bereavement support to accommodate individual needs.
- Collaborated with interdisciplinary team members, ensuring seamless care coordination during the bereavement process.
- Provided marketing network with local senior centers and nursing homes developing a strong relationship with participants, residents, and staff.
Pastor
Reformation Church
01.2021 - 11.2023
- Provided pastoral care to congregants through one-on-one counseling sessions, addressing their spiritual and emotional needs.
- Supported congregants during life transitions like marriage, baptism, or funerals through personalized pastoral services.
- Facilitated small group discussions on faith-related topics, creating an open environment for sharing ideas and experiences.
- Participated in community outreach activities such as food drives and disaster relief efforts, demonstrating the church''s commitment to social responsibility.
Assistant Manager
Dothan Sewing Center
12.1999 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented staff training programs to elevate service standards and knowledge.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Pastor/Youth Pastor
Newton Baptist Church
06.2008 - 02.2014
- Provided pastoral care to congregants through one-on-one counseling sessions, addressing their spiritual and emotional needs.
- Supported congregants during life transitions like marriage, baptism, or funerals through personalized pastoral services.
- Facilitated small group discussions on faith-related topics, creating an open environment for sharing ideas and experiences.
- Participated in community outreach activities such as food drives and disaster relief efforts, demonstrating the church''s commitment to social responsibility.
Education
Master of Arts - Ministry
The Baptist University of Florida
Graceville, FL05.2016
Bachelor of Arts - Christian Studies
The Baptist University of Florida
Graceville, FL05.2009
Skills
- Teamwork and Collaboration
- Multitasking
- Reliability
- Excellent Communication
- Goal Setting
- Continuous Improvement
- Customer Service
- Client Relations
- Professional telephone demeanor
- Follow-up skills
- Building rapport
- Hospice industry understanding
References
Christa Wasserman
(334) 538-5418
Stephanie Thompson
Medical Social Worker
(334) 494-6412
Timeline
Pastor
Reformation Church
01.2021 - 11.2023
Chaplain/Bereavement Coordinator/Volunteer Coordinator
Dale Medical Center
10.2015 - Current
Assistant Pastor/Youth Pastor
Newton Baptist Church
06.2008 - 02.2014
Assistant Manager
Dothan Sewing Center
12.1999 - 10.2015
Master of Arts - Ministry
The Baptist University of Florida
Bachelor of Arts - Christian Studies
The Baptist University of Florida
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