Adam Nealy
Eugene,Oregon
Summary
Motivated, compassionate human with an eagerness to learn and serve. Ready to aide team in achieving customer satisfaction as well as accomplishing company goals.
Overview
6
6
years of professional experience
Work History
Call Center Office Assistant
Community Health Centers Of Lane County
06.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office/care team staff.
- Streamlined appointment scheduling for increased patient and provider convenience.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Helped address client complaints and problem-solve with their team.
Call Center Dining Specialist/Runner
Salem Health - Hospital
09.2020 - 05.2023
- Assist patients/hospital staff in ordering patient trays that are in guideline with their specified diet order.
- Print daily list of patient food-related allergies, and crosscheck list between nutrition program and medical health records.
- Conduct the delivery, inventory, and stocking of tube-feeding orders.
- Mentored new team members, fostering growth through guidance on best practices in the workplace.
Front Desk Receptionist/Housekeeper
Campbell House City Inn
08.2019 - 03.2020
- Greeted guests at front desk and engaged in conversation while managing check-in process.
- Confirmed relevant guest information and payment methods.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining standards.
- Sorted, laundered and put away various laundry items.
Venue Assistant
The John G. Shedd Institute
05.2018 - 12.2019
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Advertised information about current and future events at facility.
- Ensured timely cues for actors, supporting transitions between scenes and maintaining pacing of performances.
- Assisted crews with set building and painting.
- Enforced theater policies to maintain enjoyable viewing experience for all patrons.
Education
Communications
Lane Community College
Eugene, OR09.2018
Skills
- Medical Terminology
- Microsoft Office
- Patient Charting
- Customer Service
- Inventory Management
- Problem-Solving
- Team Collaboration
- Creative vision
References
- Lori Potter, Senior Call Center Office Assistant, Riverstone Clinic, Springfield, Oregon, (541)-521-6411
- Bella Knoles, Patient Access Services, Sacred Heart Medical Center at Riverbend Hospital, Springfield, Oregon, (541)731-5010
- Jorge Martinez, Service Representative, Department of Consumer and Business Service, Salem, Oregon, (503)510-9861
- Regina White, Family Coach, Oregon Department of Human Services, Grants Pass, Oregon, (541)852-1894
Timeline
Call Center Office Assistant
Community Health Centers Of Lane County
06.2023 - Current
Call Center Dining Specialist/Runner
Salem Health - Hospital
09.2020 - 05.2023
Front Desk Receptionist/Housekeeper
Campbell House City Inn
08.2019 - 03.2020
Venue Assistant
The John G. Shedd Institute
05.2018 - 12.2019
Communications
Lane Community College
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