Adam Newell
Boston,MA
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity, and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Detailed Adjuster with nearly two decades of experience in corporate insurance claims. Strong command of claimant information intake processes, records documentation, and fraudulent investigation protocols. Impactful skills in preparing loss reports, presenting claim exposure information to audiences, and approving claim payouts.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive General Adjuster
Engle Martin & Associates
04.2024 - Current
- Focused client communication, resulting in improved customer satisfaction and case resolution times.
- Through my meticulous investigation techniques, I played a crucial role in reducing overall claim costs, thereby safeguarding the organization's financial health.
- Led successful efforts to recover subrogation funds from third-party carriers, maximizing company revenue streams while minimizing losses.
- Negotiated fair settlements for insureds and insurers through effective mediation techniques and collaboration with all parties involved.
- Specialized in all commercial property losses with exceptional resolution results for insureds and insurers in a timely manner.
Major Case Unit-General Adjuster-Commercial Lines
Travelers Insurance Company
09.2014 - 04.2024
- Commercial Lines Large loss General Adjuster with territories throughout the continental United States
- My focus has been adjusting significant commercial losses, calculating proper reserves, investigating coverage and a positive and accurate outcome, and working with multiple experts throughout the claims process, including building consultants, accountants, attorneys, and engineers
- Under limited supervision, I am solely responsible for ensuring accurate coverage with appropriate reserving within thirty days of receiving the claim
- I also assist with any salvage and subrogation investigations
- Average inventory indemnity reserves are $40mm to $50mm, the highest being $92mm and $500,000 in expense.
- In addition, I am also the mentor lead for the General Adjuster development program and new hires to the Major Case Unit.
- Conducted on-site inspections of damaged properties, assessing repair costs and evaluating coverage eligibility for each claimant.
- Continuously improved personal productivity levels through ongoing education initiatives such as workshops or webinars related to adjusting techniques or industry trends.
- Developed strong relationships with key stakeholders including clients, brokers, and legal professionals to facilitate effective claim management.
- Demonstrated adaptability by managing various types of insurance policies including homeowner''s insurance, commercial property insurance, renters'' insurance policies.
- Improved customer satisfaction through timely follow-ups and empathetic support during the claims process.
- Managed a caseload of complex property damage claims, ensuring prompt resolutions and fair settlements.
- Proactively identified potential areas for improvements in company policies or procedures, sharing suggestions with management to continuously refine best practices in claims handling.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
Technical Specialist-New England
Travelers Insurance Company
07.2011 - 09.2014
- Handled large, complex commercial and personal claims ranging from $25,000 to $500,000
- As a matter of course, I organized and managed proper vendors during the claim’s investigation process.
- Routinely instruct the Emergency Response Team (ERT) & outside claim professionals through ride-along and classroom sessions.
- In addition to assisting the ERT, I mentor/coach multiple irrelevant claim professionals by sharing organizational skills to help with file accuracy, leading to higher customer satisfaction.
- Coaching/mentoring, my managerial abilities extend to the assistance I provide the management team through coverage analysis, reviewing of estimates, denial letters, and reservation of rights letters for the unit manager.
- Additionally, I assisted in reviewing/interviewing possible vendors for various areas.
Outside Claim Professional-New England
Travelers Insurance Company
10.2007 - 07.2011
- Processed both commercial and personal lines of business claims
- Seen as a highly self-motivated team player, I managed my daily tasks with minimal supervision.
- On numerous occasions, I received praise for maintaining a high level of quality files during periods of above-average claims volume.
- Capitalized on the tools and guidance offered to me and was able to succeed and fully exceed company standards
- Shared my successes with colleagues by offering to go on a long and looked to gain added insight by assisting the unit manager through estimate and letter reviews.
Education
Master of Business Administration - Organizational Leadership
Southern New Hampshire University
Manchester, NH04.2025
B.S. Physical Education, Administration -
Plymouth State University
Plymouth, NH05.2005
Skills
- Insurance industry knowledge
- Investigation techniques
- Policy Interpretation
- Claims Management
- Property Damage Assessment
- Legal Liability Understanding
- Complex Claims Resolution
- Casualty claims handling
- Business Interruption Analysis
- Subrogation Expertise
- Contents Valuation
- Loss Adjusting
- Claims Investigation
- Claims Processing
- Caseload Management
- Insurance policy coverage knowledge
- Advanced oral and written communication skills
- Advanced computer skills
- Technical knowledge
- Property valuation
- Risk Assessment
- Quality Control
- Innovation and Creativity
- Data Analysis
- Damage Assessment
- Report Writing
- Risk Management
- Coverage assessments
- Policy investigations
- Casualty and property loss
- Best Practices Implementation
Certification
- Over twenty-five state property adjusting licenses
- CPA for Accounting (AICPA)
- Time Management (AICPA)
- Mentoring Vs. Coaching (AICPA)
- Excel for Accounting (AICPA)
- Business Analytics (Southern New Hampshire University)
Claim System Skills
- Xactimate
- Lotus Notes
- Microsoft Outlook
- Microsoft Excel
- Powerpoint
- Microsoft Word
- Marshall & Swift/Boeckh for personal and commercial insured value.
Training
- Property Coverage School
- Building Damage Estimating I, II, and III
- Carpet Repair vs. Replace
- Hardwood Floor Repair Vs. Replace
- Advanced Xactimate building and Contents.
- Low Slope Roofing
- Residential Mechanical Estimating
- Commercial Damage Estimating
- Roofing Repair vs. Replace
- BII training session in September 2010 was completed.
- Coverage for Commercial Insurance
- Train The Trainer (leadership program at Travelers)
- General Adjuster Program
- BII two-day training 8/2014
- Travelers Business Leaders Training
- Mentoring Vs. Coaching
- Excel for Accounting
- Business Analytics (Southern New Hampshire University)
- Time Management Training
- Manufacturing Loss of Business Training
- CPA for Accounting
- Time Management AICPA
Timeline
Executive General Adjuster
Engle Martin & Associates
04.2024 - Current
Major Case Unit-General Adjuster-Commercial Lines
Travelers Insurance Company
09.2014 - 04.2024
Technical Specialist-New England
Travelers Insurance Company
07.2011 - 09.2014
Outside Claim Professional-New England
Travelers Insurance Company
10.2007 - 07.2011
Master of Business Administration - Organizational Leadership
Southern New Hampshire University
B.S. Physical Education, Administration -
Plymouth State University
- Over twenty-five state property adjusting licenses
- CPA for Accounting (AICPA)
- Time Management (AICPA)
- Mentoring Vs. Coaching (AICPA)
- Excel for Accounting (AICPA)
- Business Analytics (Southern New Hampshire University)
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