Adam Newman
IT Technican
West Haverstraw,NY
Summary
Dynamic IT Technician with extensive experience, excelling in troubleshooting and diagnostics. Proven track record in enhancing customer satisfaction through effective communication and remote technical support. Skilled in hardware and software configuration, I consistently resolve complex issues, ensuring minimal downtime and optimal system performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Self Employed IT Technician
Kidbrook Computer Services
West Haverstraw, New York
03.2005 - Current
- Setup, maintained and upgraded home and office PCs and related devices.
- Installed and configured operating systems and applications.
- Built custom PCs
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Created user accounts and assigned permissions.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
IT Technician
New Image Technology
Blauvelt, New York
06.2000 - 01.2005
- Installed, configured and maintained computer systems and network connections.
- Troubleshooting hardware and software related issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights.
- Monitored server server infrastructure, keeping systems running smoothly.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
Technical Support Representative
New Image Technology
12.1998 - 01.2005
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
- Increased overall ticket resolution rates through thorough research efforts, ultimately improving team productivity levels.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained a high first-call resolution rate through active listening, problem-solving skills, and in-depth product knowledge.
- Developed expertise in various software applications and hardware devices to address diverse customer needs effectively.
- Balanced multiple priorities simultaneously while providing effective technical assistance over the phone or via chat support channels.
- Utilized remote access tools when necessary to diagnose problems quickly, minimizing downtime for clients'' systems.
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
Ramapo Senior High School
Spring Valley06-1988
Skills
Desktop support
Remote technical support
Customer service
Troubleshooting and Diagnostics
Helpdesk services
Application support
Hardware and software configuration
Problem-solving aptitude
Effective communication
Certification
CompTIA
Timeline
Self Employed IT Technician
Kidbrook Computer Services
03.2005 - Current
IT Technician
New Image Technology
06.2000 - 01.2005
CompTIA
05-2000
Technical Support Representative
New Image Technology
12.1998 - 01.2005
High School Diploma -
Ramapo Senior High School
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