Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Novelli

Indianapolis,IN

Summary

Creative and engaging associate account manager, with expertise in client relations and project coordination. Proven track record of delivering high-quality service in fast-paced environments. Skilled in problem-solving and managing complex workflows from concept to completion. Eager to contribute in environments that prioritize thoughtful execution, cross-functional teamwork, and meaningful impact.

Overview

7
7
years of professional experience

Work History

Associate Account Manager - Bank of America

BDA, LLC
Indianapolis, IN
06.2025 - Current
  • Manages high-volume promotional product orders for Bank of America employees and Merrill financial advisors, while adhering to brand guidelines, and ensuring timely delivery
  • Collaborates with vendor partners to source tailored promotional products, responding to Bank of America's evolving needs through attentive client engagement, and solution-driven execution
  • Owns the entire order entry process and collaborates with a dedicated production support associate to deliver efficient, error-free order fulfillment that aligns with Bank of America's expectations for quality and speed
  • Resolves escalations and last-minute changes with poise, balancing client expectations with operational constraints to preserve trust and satisfaction

Client Services Coordinator II - Beverage

BDA, LLC
Indianapolis, Indiana
10.2022 - 06.2025
  • Engaged in discussions with clients to gain insights into their needs and branding strategies, in collaboration with the account managers
  • Supported the sales team by sourcing promotional products, stimulating creative ideation, and developing decks to provide solutions for clients
  • Monitored project progress and maintained deadlines
  • Collaborated with sales, production, creative services, supplier services, accounting, etc., to ensure timely delivery and customer satisfaction
  • Supported the automotive team by servicing the Mercedes-Benz and Mazda accounts; promoted to the beverage team to manage Molson Coors and Boston Beer

Program Coordinator - Collegiate

Legends Global Merchandise
Indianapolis, IN
01.2021 - 10.2022
  • Worked closely with the senior vice president, senior director, and buyers to procure and market merchandise
  • Ensured products were received in the distribution center promptly and were readily available in each collegiate partner's e-commerce and brick-and-mortar stores
  • Guided new hires to learn critical functions, such as training on how to quote in-house decoration for vertical business needs
  • Developed 'Item of the Game' products, and produced a T&A plan for football and basketball home games; increased revenue year over year, with all collegiate partners participating in the 'Item of the Game' program
  • Aided in managing sporting events, such as the College Football Playoff and the Big Ten Tournament, by coordinating logistics, merchandising, and assisting customers on sales floors

Part-Time Sales Associate

Old Navy
Merrillville, IN
06.2020 - 01.2021
  • Helped customers find specific products, answered questions, and offered product advice
  • Enrolled customers for the Old Navy credit card and rewards program
  • Organized merchandise and signage for optimal customer appeal
  • Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions

Intern - MLB & MiLB

New Era Cap Company
Buffalo, NY
05.2019 - 08.2019
  • Organized photo samples for baseball collections
  • Processed team requests and built custom orders for the sales team
  • Ordered, shipped/tracked samples, swatches, fabrics for teams and partners
  • Ran inventory and other reports

Sales Associate

Grandstand
Chicago, IL
06.2018 - 08.2018
  • Interacted with customers, responded to questions, and ensured a smooth sales process
  • Assisted with restocking merchandise throughout the store
  • Collaborated with Grandstand to market their products via social media
  • Provided buying decision feedback

Education

Bachelor of Science - Business Administration

Ball State University
Muncie, IN
05.2020

Skills

  • Self-motivated, team player
  • Excellent interpersonal skills
  • Effective communicator
  • Excels in critical thinking and problem-solving
  • Experience with systems like Salesforce, Smartsheet, Excel, PowerPoint, Teams, Outlook, and Word

Timeline

Associate Account Manager - Bank of America

BDA, LLC
06.2025 - Current

Client Services Coordinator II - Beverage

BDA, LLC
10.2022 - 06.2025

Program Coordinator - Collegiate

Legends Global Merchandise
01.2021 - 10.2022

Part-Time Sales Associate

Old Navy
06.2020 - 01.2021

Intern - MLB & MiLB

New Era Cap Company
05.2019 - 08.2019

Sales Associate

Grandstand
06.2018 - 08.2018

Bachelor of Science - Business Administration

Ball State University

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