Adam Nowakowski
Gowanda,NY
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
Work History
Landscape Worker
Professional Property Accents
07.2023 - 09.2024
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed routine maintenance on equipment such as changing oil filters, sharpening blades, or replacing worn parts to ensure optimal performance during projects.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
Manufacturing Technician
American Wire Tie
01.2022 - 01.2023
- Inspected finished products for quality and adherence to customer specifications.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Made sure that products were produced on time and are of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
- Set up and verified functionality of safety equipment.
Soldering Technician
Gowanda Electronics
03.2021 - 01.2022
- Monitored work area and equipment functionality and reported safety issues to management for effective resolution.
- Employed mechanical presses, hand tools and heat guns to assemble and disassemble parts and products.
- Interpreted written assembly drawings and work instructions to properly complete tasks.
- Operated soldering iron stations to solder connectors to cable assemblies.
- Leveraged micrometers, calipers and height gauges to prepare and record measurements.
- Inspected assemblies using microscopes and magnification aides to verify quality and durability.
- Read blueprints, work orders and production schedules to determine product or job instructions or specifications.
Technical Support Representative
Pentagon, Joint Chiefs Of Staff
02.2016 - 03.2020
- Proficient technical support and customer support for 460 local / end users with computer and phone trouble calls via phone, in person or email.
- Maintain equipment inventory, installment/replacement of unclassified and classified workstations, Xerox/HP printers, Voice over IP (VOIP) phones and laptops.
- Schedule, Set-up and troubleshoot Tandberg, Cisco, Crestron, and Polycom Video Teleconferences (VTC) IP and ISDN/VIS systems for all users whom request service.
- Strong knowledge and development with Microsoft Active Directory 2012, Microsoft Exchange, HP service manager, windows 7, Microsoft Word, Excel, Outlook and PowerPoint.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
OPERATIONS DEPARTMENT LEADING PETTY OFFICER
US Navy
08.2013 - 08.2016
- Supervised, mentored and trained 20 individuals in 18 sub-programs resulting in an 85% increase in job advancement and 1,040 mishap-free hours.
- Managed Command, Control, Communications, Computers and Intelligence (C4I) database management functions and Force Over the Horizon Track Coordinator (FOTC) functions.
- Performed air planning and execution functions as a member of an Afloat Air Operations Center in support of a Joint Forces Air Component Commander (JFACC) staff.
- Coordinated and updated two years of scheduling to include 243 updates of vitally important events.
- Earned numerous commendations for exceptional leadership and dedication to duty during high-stress situations or deployments.
- Actively participated in community outreach initiatives, bolstering public relations efforts between military personnel and local populations.
COMBAT INFORMATION CENTER TECHNICIAN
US Navy
08.2010 - 08.2013
- Successfully organized, inventoried and corrected over 1,000 charts with close attention to detail, providing zero navigational issues during the deployment of 2010
- Applied recommendations to supervisors during critical watch standing situations
- Advance skills in applying complex fact-finding, logical and problem solving methods and techniques
- Performed tactical, administrative and strategic message drafting
- Diligent experience as an altitude and surveillance radar operator for Combat Information Center (CIC) providing tactical and strategic information to the Tactical Action Officer during watch.
- Maintained 15 compartmental spaces ensuring completion of 400 space checks to maintain superior conditional readiness.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
Education
High School Diploma -
Gowanda High School
Gowanda, NY2008
Skills
- Time Management
- Troubleshooting Mac OS/Windows systems
- Windows 7 / 10
- Active Directory
- Microsoft Exchange
- Supply Management
- Knowledge Management
- System installation/configuration
- Tier 1 / 2 support
- Customer Service
- Multitasking
- Group Policy Management
- Verbal/Written Communication
- Classified Document Management
- Critical Thinking
- Problem Management
Affiliations
US Navy Veteran
Timeline
Landscape Worker
Professional Property Accents
07.2023 - 09.2024
Manufacturing Technician
American Wire Tie
01.2022 - 01.2023
Soldering Technician
Gowanda Electronics
03.2021 - 01.2022
Technical Support Representative
Pentagon, Joint Chiefs Of Staff
02.2016 - 03.2020
OPERATIONS DEPARTMENT LEADING PETTY OFFICER
US Navy
08.2013 - 08.2016
COMBAT INFORMATION CENTER TECHNICIAN
US Navy
08.2010 - 08.2013
High School Diploma -
Gowanda High School
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