Adam Nunez
Fontana,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatch Lead
Living Spaces
Rialto, CA
10.2017 - Current
- Provided guidance and support to team members when needed.
- Implemented quality control measures for monitoring accuracy of dispatch processes.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Developed systems for tracking call volume trends in order to better plan staffing requirements.
- Developed strategies for improving customer service levels, response times, and process efficiencies.
- Analyzed data related to customer complaints or feedback in order to make necessary changes or adjustments.
Customer Service Representative
Kaiser Permanente
Corona, CA
02.2008 - 10.2017
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
Operations Manager
Mervyns
Fontana, CA
03.2006 - 12.2008
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Improved morale and management communication by creating employee recognition and rewards practices.
Education
High School Diploma -
John A. Rowland High School
Rowland Heights, CA06-1997
Skills
- Scheduling expertise
- Transportation knowledge
- Customer Relationship Management
- Customer Service
- Customer Request Management
- Excellent Communication
- Work Order Preparations
- Adaptability
- Reliability
- Team building
- Schedule Management
- Teamwork and Collaboration
Certification
- CPR Certified
Timeline
Dispatch Lead
Living Spaces
10.2017 - Current
Customer Service Representative
Kaiser Permanente
02.2008 - 10.2017
Operations Manager
Mervyns
03.2006 - 12.2008
High School Diploma -
John A. Rowland High School