Adam Omar
Columbus
Summary
Skilled in verbal and written communication, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Customer service professional prepared to excel in high-energy environment. Proven history of managing customer engagement and ensuring positive first impressions. Known for reliability, adaptability, and focus on team collaboration. Skilled in communication and problem resolution, consistently meeting customer needs.
Overview
10
10
years of professional experience
Work History
MRI Technician Assistant
Nationwide Children Hospital
09.2024 - Current
- Assisted in maintaining an efficient workflow by preparing patients for scans and ensuring proper positioning.
- Educated patients on procedure, answering questions, and alleviating concerns.
- Positioned patients to obtain quality MRI images.
- Interacted with patients to explain MRI scans and answer questions, providing reassurance and comfort throughout the process.
Service Greeter
Germain Lexus of Easton
04.2023 - Current
- Maintained detailed records of each client interaction, allowing for personalized service during future visits.
- Improved customer retention by consistently providing exceptional service and follow-up communication.
- Assisted with scheduling appointments, ensuring efficient use of resources and minimized wait times.
PSA
Ohio Health Riverside Hospital
08.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Buyer Assistant
Carmax Autocare Center
07.2019 - 04.2022
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations
- Communicated with suppliers to negotiate best pricing on apparel and accessories
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries
- Resolved problems, improved operations and provided exceptional client support
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Sales Associate
Gap Inc.
08.2018 - 07.2019
- Maintained store equipment, including computers, printers and fax machines
- Greeted and welcomed new members, establishing and updating memberships to programs
- Built strong relationships with clients by following up on previous purchases and suggesting new products
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Reduced customer service complaints 100% by designing new methods of resolution
- Communicated best practices among on-site and external personnel to align efforts and goals
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
- Engaged prospects and customers through various events, including tradeshows, seminars and workshops
Crew Member
Graeter's Ice Creame
05.2017 - 05.2018
- Oversaw grill, stove and oven and cleaned all equipment after every shift
- Monitored food preparation, production and plating for quality control
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Cashier
Shabelle MArket
02.2015 - 05.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Educated customers on promotions to enhance sales
Education
Associate Degree In Radiological Technology -
Fortis College
Westerville, OHSkills
- Insurance practices
- Database coordination
- Organizational standards
- Interdepartmental collaboration
- Process improvements
- Patient education
- Verbal and written communication
- Organizational skills
- Goal Setting
Timeline
MRI Technician Assistant
Nationwide Children Hospital
09.2024 - Current
Service Greeter
Germain Lexus of Easton
04.2023 - Current
PSA
Ohio Health Riverside Hospital
08.2022 - 02.2023
Buyer Assistant
Carmax Autocare Center
07.2019 - 04.2022
Sales Associate
Gap Inc.
08.2018 - 07.2019
Crew Member
Graeter's Ice Creame
05.2017 - 05.2018
Cashier
Shabelle MArket
02.2015 - 05.2016
Associate Degree In Radiological Technology -
Fortis College
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