Product Manager
WeWork
06.2021 - Current
Hi, I’m
Adam Overton
Livermore,CA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Driven and customer obsessed Product Manager with experience in product development, market research, and data analysis. Strong technical experience in Cloud, SaaS, Enterprise B2B, and emerging technologies. Proven track record of working with software engineers, UX/UI designers, researchers, and business development to create and launch exceptional products that meets the needs of multiple stakeholders resulting in enhanced user experiences, and millions of dollars in revenue.
Work History
WeWork
Product Manager
06.2021 - Current
Job overview
- Drive product strategy for WeWork's core platform, working with three engineering groups: Space (5 engineers), Locations (5 engineers), and Inventory (4 engineers) across three cities (San Francisco, New York, and Singapore) to deliver high-quality products
- Released over 18 new global products and features in two years for Community, Sales, and Marketing teams that resulted in 300% increase in productivity and 50 million dollars annually in topline revenue
- Launched multiple products from 0-1 for WeWork globally. One product, Mission Control, reduced time it took to create new locations from three weeks to seconds resulting in faster building openings for Community, Sales, Marketing and Building Operations by 99.7%
- Developed and launched Bookable Private Office product, which generated over $12 million in revenue in its first year by allowing WeWork members to book vacant office space. Product is now being expanded with Dynamic Inventory, which is projected to double revenue to $24 Million dollars this year
- Product Marketing experience with a focus on customer insights, product positioning, and outbound marketing strategy and collateral.
- Led multiple customer research studies and facilitated product development workshops, such as ideation and discovery, to inform the product positioning for WeWork's Inventory Search product. These efforts resulted in a 30% increase in sales by streamlining the product's search functionality to help sales teams close deals faster.
- Analyzed user feedback, customer concerns, and stakeholder initiatives to identify new opportunities and key trends for the business strategy, informing product roadmap decisions at weekly planning sessions.
WeWork
Associate Product Manager
06.2020 - 06.2021
Job overview
- Worked cross functionally with Engineering, UX Design and research and Marketing to build WeWork's largest utilized inventory software application, Inventory Manager, for Sales and Community teams, resulting in 5000 monthly active users
- Drove product strategy to migrate 10 features from monolithic platform tool Rooms Admin to new platform tool Inventory Manager in order to start the deprecation process of the monolithic tool and enhance inventory management capabilities within a single tool
- Led weekly sprint rituals, backlog grooming, retrospectives, tech discussions and design wireframing meetings with three engineering groups and UX/UI design team to collaborate on projects and ensure the project scope and timelines are met
- Proven ability to work closely with engineers, designers, and other stakeholders to develop and launch successful products, understanding the importance of user experience in the product development process
- Document user stories, specifications, and product features into detailed work orders that communicated across teams ensuring that all stakeholders had a clear understanding of the project's goals and deliverables
WeWork
Senior Customer Support Lead
08.2019 - 06.2020
Job overview
- Establish scalable escalation paths and support workflows for 3 engineering groups: Space, Locations & Inventory using Salesforce and Jira based on bug prioritization (P1-P4)
- Developed training materials and user guides for all new product and feature launches for multiple stakeholder groups including Sales, Community, Legal, and Marketing
- Worked cross functionally with Engineering, Marketing, Legal and Sales on multiple go to market campaigns to ensure successful product launches
- Led team training in SF and LATAM region on Swarm initiative which consisted of merging two regional support teams of 10 people into a Global Support team; focused on all WeWork internal systems over the course of 2 weeks
- Revamped Jira workflow for Global Support org by modernizing processes and support forms to ensure accurate data gathering allowing for faster escalation to Engineering and reducing time to resolution by 30%
WeWork
Customer Support Specialist
06.2018 - 08.2019
Job overview
- Scaled WeWork's global Support team from one to ten members within a year, shaping the position into what the company envisioned
- Achieved highest quarterly ticket resolution rate of 1,000+ and maintained 96.8% CSAT rating, exceeding industry standards and internal team averages
- Developed training documentation and SOPs for Global Response Specialists on internal systems, ensuring training documentation was kept up to date
Apple, Inc
Business Pro (Enterprise Account Manager)
06.2008 - 06.2018
Job overview
- Exceeded quarterly revenue goals of $800,000+ by leading meetings and workshops that showcased how Apple products and services can help businesses build success
- Maintained strategic partnerships with C-Level Executives and leadership teams by providing product consultations in increasing productivity, controlling operational costs, and increasing security of the organization using Apple technology quarterly
- Strategized iPad deployments for Fortune 500 companies through consultation services, including procurement, setup, deployments, security and utilization to ensure employee satisfaction and success.
- Planned and forecasted business performance through account management, pipeline building, and opportunity management using customer relationship management (CRM) tools
- Held monthly planning meetings with customers to forecast business growth and product needs to ensure on time delivery of products for growing departments prior to new hire onboarding
Education
California State University of Long BeachLong Beach, CA
Bachelor of Arts from Business Administration And Management
05.2013
Skills
- Zendesk
- JIRA
- Agile Scrum
- Figma
- SQL, Tableau
- Project Management
- Strategic Planning
- Product Development
- Business Development
- Product Demonstrations
- Cross-functional collaboration
- Competitive Analysis
- User Research
- Product Design
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Product Manager
WeWork
06.2020 - 06.2021
Senior Customer Support Lead
WeWork
08.2019 - 06.2020
Customer Support Specialist
WeWork
06.2018 - 08.2019
Business Pro (Enterprise Account Manager)
Apple, Inc
06.2008 - 06.2018
California State University of Long Beach
Bachelor of Arts from Business Administration And Management
Overview
15
years of professional experience