Adam Packard
Saratoga Springs,UT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Manager of Customer Onboarding
Weave Communications
11.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Team Lead of Technical Implementation
Weave Communications
11.2021 - 11.2023
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Technical Implementation Specialist
Weave Communications
11.2019 - 11.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Answered questions and provided information to customers about new software or hardware.
- Tested new product offerings prior to release to assist development team in bug identification.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Support Representative
Weave Communications
05.2019 - 11.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over the phone.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured applications.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Met customer call guidelines for service levels, handle time and productivity.
Character Performer
Walt Disney World Company
08.2018 - 02.2019
- Made quick adjustments to characters on set.
- Developed characters through improvisation and script analysis.
- Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
- Adhered to basic scripts while utilizing strategic improvisation during performances and while interacting with guests.
- Managed delicate or difficult interactions with guests and coordinated with security personnel.
- Maintained professional attitude and demeanor at all times.
- Used body language, facial expressions and vocal techniques to convey messages.
- Engaged with guests to create memorable experiences.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
Associate
In-N-Out Burger
01.2016 - 08.2018
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Cleaned and sanitized work areas, utensils and equipment.
- Received and stored food supplies, raw materials and other ingredients.
- Operated fryers and ovens to cook food items.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Cashier
Chick-fil-A
08.2016 - 01.2017
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Restocked and organized merchandise in front line and register area.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
No Degree -
Utah Valley University
Orem, UTHigh School Diploma -
Corner Canyon High School
Draper, UT05.2017
Skills
- Quality Standards
- Process Improvement Initiatives
- Team Monitoring
- Train Employees
- Verbal and Written Communication
- Team Leadership
- Customer Service
- Project Management
- Issue and Conflict Resolution
- Complex Problem-Solving
- Time Management
- Technical Support
Accomplishments
- Eagle Scout Awardee
Timeline
Manager of Customer Onboarding
Weave Communications
11.2023 - Current
Team Lead of Technical Implementation
Weave Communications
11.2021 - 11.2023
Technical Implementation Specialist
Weave Communications
11.2019 - 11.2021
Customer Support Representative
Weave Communications
05.2019 - 11.2019
Character Performer
Walt Disney World Company
08.2018 - 02.2019
Cashier
Chick-fil-A
08.2016 - 01.2017
Associate
In-N-Out Burger
01.2016 - 08.2018
No Degree -
Utah Valley University
High School Diploma -
Corner Canyon High School
Similar Profiles
Justin BlotterJustin Blotter
Account Executive at Weave CommunicationsAccount Executive at Weave Communications
Brad BeestonBrad Beeston
Mid-Market Account Executive at Weave CommunicationsMid-Market Account Executive at Weave Communications
Cameron ThomasCameron Thomas
Customer Success Manager at Weave CommunicationsCustomer Success Manager at Weave Communications