Adam Pagan
San Jose,CA
Summary
Highly motivated professional with strong experience in leading recreational programs, fostering community engagement, and promoting active participation. Skilled in organizing events, managing resources, and ensuring safety. Known for collaborative approach, adaptability, and achieving targeted outcomes. Valued for communication, leadership, and problem-solving abilities. Proven to oversee full projects/ events that are executed well. Skilled in graphic design and computer appplications
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recreation Leader
The City Of San Jose
11.2019 - Current
- Skilled in coordinating and organizing activities and programs with strong verbal and written communication to ensure a smooth and efficient programs.
- Effectively managed and organized multiply Viva Calle SJ activity hubs. Managing all-day event coordination with staff, venders, and participants.
- Properly training incoming new staff on department policies, procedures, and safety protocols to ensure consistent delivery across the team.
- Coordinate multiple city events.
- Working at multiple community centers for various programs. Rentals, ROCK, and senior nutrition.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive environment.
Sales Supervisor
Macy's
04.2017 - 10.2018
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performing daily inventory check to ensure all products are properly displayed and replenished.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Coordinated with the company's online orders and POS and led a team to properly receive and organize items for customers pick up.
Education
Bachelor of Arts - Philosophy
San Jose State University
San Jose, CA06-2025
Associate of Science - Psychology
Evergreen Valley College
San Jose, CA05-2022
Skills
- Customer service skills
- Skilled in working in MS Office Suite
- Skilled in working with Adobe Creative Suite
- Activity planning
- Schedule management
- Safety awareness
- Critical thinking / Problem-solving
- Activity coordination
Accomplishments
The Arther Ordaz Award (May 2025) - SJSU
Make Magic (2015) - Macy’s Annual Reward
Certification
Defensive Driving Certified through the City of San Jose
Timeline
Recreation Leader
The City Of San Jose
11.2019 - Current
Sales Supervisor
Macy's
04.2017 - 10.2018
Bachelor of Arts - Philosophy
San Jose State University
Associate of Science - Psychology
Evergreen Valley College
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