Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Built, trained, and lead a team of eight strategic contract specialists in the risk management of large-scale capital expenditure contracts. Detailed and focused leadership keyed in on mitigating risk and identifying opportunities for top-line growth on a $900M+ book of business. Manage the cradle to grave lifecycle of contracts through effective RFP management, negotiations, dispute escalation and resolution, and diligent contract change management operations. Drive an average additional $90M+ annually to the business' top-line revenue.
Internal subject-matter expert for customer contract control procedures and systems, focusing on process improvement, documentation and training. Maintained a customer contract portfolio of more than $200M while tackling special projects for the team. Go-to exert for challenging situations and negotiations where a high-level of customer experience and risk mitigation were essential to maintain.
Real Estate expert in charge of all outbound prospecting, marketing and email campaigns. Subject matter expert on local markets, running yield analyses for all new potential projects to determine bid and budgetary constraints. Managed and engaged with all outsourced vendors to complete land surveys, geo-tech studies, drawings/plans for rezoning and development. Primary conduit for all transaction related information, while managing negotiations and timelines from onset to closing and beyond.
Actively managed a book business of 30+ clients to identify their current and upcoming staffing needs. Collaborated with our in-house recruitment team on market trends, high-demand candidates, and industry needs.
Provided general account management on high-profile national accounts. Fostered a collaborative environment for a team of National Account Executives to engage new business opportunities leading to double digit revenue increases year over year. Managed the on-boarding process for large national accounts, ensuring all parties completed tasks on time and within scope. Was subject matter expert for new construction and large HVAC retrofit projects, providing guidance to internal and external teams ensuring information and objectives are well communicated and delivered upon.
Managed an account/project portfolio of over $20MM for a National Sales team that serviced some of the largest CPG, Retailers, and Tool companies in the world. Acted as the subject-matter expert providing guidance on the design of innovative and effective Point of Purchase displays, primary packaging solutions, and In-store environments for clients. Actively negotiated with internal and external sources to obtain the best pricing and terms for all materials, print, paper, metals, plastics, lights and any other collateral needed.
Championed bid packages and RFQ's for select projects and programs by organizing all necessary documents and estimates supplied by approved vendors. Led SOP change initiatives and workflow improvements by providing insight and hands on knowledge of current practices focused on material sourcing and procurement.