Adam Payer
Lawrence,Kansas
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
SPIN! Neapolitan Pizza
12.2017 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Back of House Team Member
Buffalo Wild Wings
04.2015 - 12.2017
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Maintained and sanitized service stations, prep areas, and countertops.
- Assisted with training new BOH staff members on established processes and goals.
- Verified dishes were prepared according to restaurant recipes and quality standards.
- Safeguarded back-of-house staff by promoting adherence to health and safety regulations.
- Cleaned and maintained work areas, equipment and utensils.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Monitored food temperature, discarding items not stored correctly.
Professional Cleaner
Stanley Steemer International
05.2012 - 10.2014
- Professional certification for carpet cleaning (2013-2015)
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality and engaging customer service to address urgent needs and cleaning requests.
- Crew Chief, Driving the van to Job sight, informing of arrival and initial assessment of approximate time to complete the job.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Cleaned tile and grout, sealing if requested, carpet, upholstery including vehicles, hardwood, air ducts and water removal.
Education
No Degree - General Studies
Hutchinson Community College
Hutchinson, KS05.2014
High School Diploma -
Hutchinson High School
Hutchinson, KS05.2011
Skills
- Leadership
- Ambitious
- Labor Cost Controls
- Customer Service
- Team Oriented
- Goal Driven
Certification
- Servesafe LCertification - 2021-2026
Timeline
General Manager
SPIN! Neapolitan Pizza
12.2017 - Current
Back of House Team Member
Buffalo Wild Wings
04.2015 - 12.2017
Professional Cleaner
Stanley Steemer International
05.2012 - 10.2014
No Degree - General Studies
Hutchinson Community College
High School Diploma -
Hutchinson High School
- Servesafe LCertification - 2021-2026
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