Dynamic professional with a proven track record at Amazon, adept in customer service and safe driving. Excelled in enhancing customer satisfaction through efficient route planning and timely deliveries. Skilled in electrical troubleshooting and system diagnostics, showcasing leadership in team collaboration. Achieved significant improvements in process efficiency and safety compliance, demonstrating a commitment to excellence and innovation.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Amazon
10.2018 - Current
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Heating and Air Conditioning Service Technician
Aarvaks Heating And Air Conditioning
02.2010 - 07.2011
Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes for residential and commercial customers.
Inspected and tested safety devices and controls to determine proper functionality.
Provided exceptional customer service through clear communication, detailed explanations of services, and addressing any concerns or questions.
Maintained clean work environment during all service calls, demonstrating professionalism and respect for clients'' homes or businesses.
Reduced callbacks from customers by thoroughly testing systems after repairs or installations to ensure optimal functioning.
Ensured safety compliance with proper installation of heating and cooling equipment, following industry standards and regulations.
Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
Optimized performance by balancing systems and calibrating controls.
Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
Kept accurate records of work activities, time, materials and faults on work orders.
Worked in strict compliance with applicable OSHA regulations and safety requirements.
Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
Used technical skills, tools, and techniques like soldering to repair parts.
Repaired and replaced faulty motors, blowers, switches and compressor units.
Replaced bearings, pump seals and packing.
Repaired and replaced motors, bearings and belts.
Performed troubleshooting on HVAC systems to determine root cause of issues.
Managed and maintained two 20,000 sq. ft. laboratories with 85 employees.
Responded to building emergencies and managed repairs.
Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
Investigated problems and determined appropriate remedies.
Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
Controlled expenses to meet budget requirements.
Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
Evaluated facility operations and personnel for safety and health regulations compliance.
Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
Implemented waste reduction initiatives by introducing recycling programs and partnering with environmentally responsible vendors.
Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
Conducted inspections of facility grounds, external structure, systems and equipment.
Maintained facility grounds, equipment, and safety compliance.
Reviewed and oversaw construction and renovation projects.
Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
40-Hr. HAZWOPER Certification
Forklift License
Education
High School Diploma -
Salesian High School
Richmond, CA
06.1997
Skills
Customer Service
Teamwork and Collaboration
Problem-Solving
Safe Driving
Team Collaboration and Leadership
Documentation And Reporting
Electrical Troubleshooting
Equipment Installation
Musician
Recorded 2 albums and an EP and toured North America, Europe and Japan with his band, Link80, as bass player from 1994-2000.
Additional Information
Restores and rebuilds motors, exhaust and electrical systems on antique Italian and French mopeds in his spare time.