Adam Peters
Chandler,AZ
Summary
Nimble Technical Service Representative adept at quickly and effectively rectifying technical problems and concerns. Provider of thoroughly researched technical advice easily understood by clients of any vocational level. Skilled at effectively communicating complex repair and replacement guidelines to diverse clientele via in-person, online and voice-based support interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Service Representative
Xerox
03.2022 - Current
- Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Remained on-call for emergency tickets through night and weekend shifts.
- Followed diagnostic and remediation policies, applying prescribed support methods to assigned tickets.
- Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures.
Head Produce Clerk
Safeway
01.2011 - 03.2021
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Kept tidy and organized area to comply with cleanliness standards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Collaborated with store management to align with objectives and provide quality produce.
- Coordinated with vendors to verify product availability and acquire best quality.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
GED -
Gilbert High School
Gilbert, AZSkills
- Diagnostic Protocol Design
- Remote Diagnosis
- Support Ticket Triage
- Technical Support
- Hardware Diagnostics
- Customer Service
- Issue Troubleshooting
- Software Installation
- Performance Analysis
- Systems Analysis
- Desktop Support
- Data Recovery
Certification
https://coursera.org/share/9f6dcb8ae88587d60918636ee1793d6a
Timeline
Technical Service Representative
Xerox
03.2022 - Current
Head Produce Clerk
Safeway
01.2011 - 03.2021
GED -
Gilbert High School