Adam Petty
Fishers,IN
Summary
Highly motivated individual with strong people skills, attention to detail, and problem-solving abilities. Solid background in customer service with a focus on effective communication and technical troubleshooting.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Kroger
04.2025 - Current
- Coordinated timely deliveries across multiple routes to enhance customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Managed inventory and maintained accurate records of deliveries and pickups.
- Communicated effectively with customers to confirm delivery details and address inquiries.
Garage Door Technician
Don's Garage Door Service
10.2024 - 03.2025
- Diagnosed and resolved garage door malfunctions using advanced troubleshooting techniques.
- Installed, repaired, and maintained various types of garage doors and openers efficiently.
- Implemented process improvements to enhance service delivery and customer satisfaction.
Utility Locator
USIC
06.2023 - 08.2024
- Analyzed maps to locate and mark underground utilities, ensuring safety for construction crews.
- Collaborated with construction teams and utility companies to coordinate marking work.
- Maintained accurate records of utility markings and any issues encountered.
- Ensured proper functionality of equipment, demonstrating strong attention to detail and problem-solving skills.
Cable Technician
Spectrum Communications
03.2023 - 06.2023
- Installed and set up cable television, internet, and phone services for customers.
- Diagnosed and troubleshot issues with cable signals and internet connectivity, restoring service efficiently.
- Delivered excellent customer service by addressing client concerns and ensuring satisfaction.
Activation's Representative
Clearant
11.2019 - 03.2023
- Built trust with newly assigned merchants through exceptional customer support and onboarding processes.
- Assisted with on-site installations, ensuring a seamless experience for ISV partners.
- Trained merchants on various Point of Sale Systems, enhancing their confidence and operational efficiency.
- Provided technical support and troubleshooting during installations, demonstrating strong problem-solving abilities.
Equipment Specialist
Clearant
08.2018 - 11.2019
- Conducted quality assurance on credit card terminal orders, verifying accuracy and compliance.
- Assisted customers by troubleshooting technical issues over the phone, maintaining high levels of customer satisfaction.
- Created API keys for cloud-based payment systems, showcasing technical proficiency and attention to detail.
Sensi Tech Support Tier 2 Agent
Emerson Electric
03.2014 - 04.2018
- Provided exceptional customer service through effective communication via email and phone, resolving client issues.
- Updated and expanded the Knowledge Base to enhance customer self-service resources.
- Trained and supported Tier 1 agents, fostering a collaborative team environment and improving service quality.
Education
Associates of Informational Technology - Informational Technology with an emphasis on Computer Networking
Ranken Technical College
Skills
- Operating Systems (Windows Linux, Windows)
- Microsoft Office products (Word, PowerPoint, Excel, Outlook)
- Microsoft SQL Server
- Microsoft Remote Access
- Salesforce CRM
- Active Directory Domain Systems
Timeline
Delivery Driver
Kroger
04.2025 - Current
Garage Door Technician
Don's Garage Door Service
10.2024 - 03.2025
Utility Locator
USIC
06.2023 - 08.2024
Cable Technician
Spectrum Communications
03.2023 - 06.2023
Activation's Representative
Clearant
11.2019 - 03.2023
Equipment Specialist
Clearant
08.2018 - 11.2019
Sensi Tech Support Tier 2 Agent
Emerson Electric
03.2014 - 04.2018
Associates of Informational Technology - Informational Technology with an emphasis on Computer Networking
Ranken Technical College
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