Adam Pinedo
Customer services expert
San Tan Valley,AZ
Summary
Proven warehouse professional with a track record of enhancing operational efficiency at Queen Creek Olivemill. Skilled in forklift operations and pallet jack handling, coupled with exceptional problem-solving abilities and customer service acumen. Achieved a significant reduction in product damage through meticulous attention to detail and proactive team training. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Deliver Driver
American Furniture Warehouse Co
10.2022 - 05.2024
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Warehouse Assistant
BBQ Island
04.2015 - 10.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Coordinated with supply chain partners ensuring seamless flow of goods from warehouse to customers.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Participated in training and development opportunities to provide workers with knowledge and skills to work productively.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Managed staff scheduling to prepare for high and low production periods to keep warehouse running smoothly.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Sales Representative Manager
Ace Hardware Stores
Queen Creek, AZ
04.2010 - 04.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Florence High School
Florence, AZ06.2010
Skills
- Packaging and Labeling
- Pallet Jack Handling
- Loading and unloading
- Warehouse Safety
- Order Picking
- Storage Organization
- Shipping and receiving
- Environmental awareness
- Log updates
- Stock replenishment
- Product identification
- Lean Warehousing
- Heavy Lifting
- Picking and Packing
- Problem-Solving
- Cleaning and Organizing
- Order picking and processing
- Self-Motivated and Disciplined
- Forklift Operations
- Attention to Detail
- Data Entry
- Customer Service
- Data Management
- Computer Operations Management
- Time Management
- Multitasking and Organization
- Hardware and software installation
- Technical Support
- Decision-Making
- Job Control
- Remote Desktop Support
- Critical Thinking
- IT Documentation
- Problem-solving abilities
- Active Listening
- Customer Relations
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Call Management
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deliver Driver
American Furniture Warehouse Co
10.2022 - 05.2024
Warehouse Assistant
BBQ Island
04.2015 - 10.2022
Sales Representative Manager
Ace Hardware Stores
04.2010 - 04.2015
High School Diploma -
Florence High School