Adam P. Marraffa
Thorofare,NJ
Summary
Detail-oriented MBA graduate with experience in mortgage operations, underwriting support, ESG research, and process optimization. Currently supporting operational workflows at Spring EQ while leveraging a background in environmental studies and sustainability analysis. Skilled in data-driven decision-making, cross-functional collaboration, and improving organizational efficiency. Seeking opportunities to contribute to sustainability initiatives and operational excellence in a mission-driven organization.
Overview
5
5
years of professional experience
Work History
Mortgage Operations Specialist
Spring EQ
01.2026 - Current
- Processed and reviewed 100+ mortgage files per week while maintaining accuracy and meeting strict deadlines
- Improved workflow efficiency through organization and process tracking.
- Maintained accurate records and documentation in internal systems.
- Collaborated with cross-functional teams to support daily operations.
- Balanced multiple priorities in a fast-paced environment
- Reviewed documents for completeness and accuracy before submission.
- Led team coordination for underwriting submissions, ensuring accuracy, completeness, and timely delivery of required documentation.
Process Improvement Intern
WSFS Bank
06.2024 - 08.2024
- Conducted in-depth research on WSFS Bank's Environmental, Social, and Governance (ESG) practices, producing a comprehensive analysis presented to senior leadership.
- Built Excel-based sustainability data models and automated forms, reducing manual process time and improving transparency.
- Utilized Signavio for process mapping and applied Power Apps and Power Automate to streamline workflows and enhance digital solutions.
- Worked collaboratively with the Process Engineering & Automation team to enhance service delivery through automation and digital transformation.
- Participated in a cross-functional project focused on redesigning the Vendor Onboarding Process, delivering a final presentation of process improvements to senior leadership.
Fulfillment Center Associate
Amazon
10.2021 - 05.2024
- Supported site-level sustainability efforts by contributing ideas for waste reduction and energy efficiency projects.
- Trained and mentored new associates on Amazon's standard operating procedures, safety protocols, and productivity tools to ensure consistent performance and compliance.
- Ensured accuracy for over 90,000 packages per shift through detailed tracking and quality assurance processes that minimized material waste.
- Optimized warehouse organization and trailer management to reduce bottlenecks and promote resource efficiency.
Education
Master of Business Administration - Sustainable Business & Business Management
Rowan University - Rohrer College of Business
Glassboro, NJ05-2025
Bachelor of Environmental and Sustainability Studies - undefined
Rowan University - School of Earth and Environment
Glassboro, NJ05-2024
Skills
- Sustainability Metrics
- Microsoft Excel & PowerPoint
- ESG Research & Reporting
- Corporate Sustainability Strategy
- Environmental Performance Tracking
- Workflow Coordination
- Data Analysis
- Process Mapping (Signavio)
- Tableau
- Power Apps
- Power Automate
- Operational Efficiency
Timeline
Mortgage Operations Specialist
Spring EQ
01.2026 - Current
Process Improvement Intern
WSFS Bank
06.2024 - 08.2024
Fulfillment Center Associate
Amazon
10.2021 - 05.2024
Bachelor of Environmental and Sustainability Studies - undefined
Rowan University - School of Earth and Environment
Master of Business Administration - Sustainable Business & Business Management
Rowan University - Rohrer College of Business