Adam Price
Davison,MI
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Advisor
Papa Inc.
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Product Specialist
Whisker/Litter-Robot
11.2021 - Current
- Provided primary customer support to internal and external customers
- Educated and trained new hires on company processes, eliminating process gaps
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Evaluated equipment to determine if it needed to be repaired or replaced
- Maintained updated knowledge of all equipment, products and services to properly educate customers
- Recorded account information to open new customer accounts
- Logged phone numbers and email addresses to contact customers for follow-ups.
Sony Certified Advisor/GeekSquad Double Agent
BestBUY/GeekSquad
09.2005 - 11.2021
- Researched product's technical specifications and accurately communicated information
- Continually expanded knowledge of the Product and Service line
- Evaluated equipment to determine if it needed to be repaired or replaced
- Educated and trained new hires on company processes, eliminating process gaps
- Educated customers on effective use of security systems
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recorded account information to open new customer accounts
- Resolved concerns with products or services to help with retention and drive sales.
Education
High school diploma -
Ansonia High School
Ansonia, CT01.2001
Skills
- Communication skills
- Leadership experience
- People skills
- Problem-solving abilities
- Adaptability
- Work ethic
- Time management
- Troubleshooting and research
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
- Multitasking
Timeline
Advisor
Papa Inc.
03.2023 - Current
Product Specialist
Whisker/Litter-Robot
11.2021 - Current
Sony Certified Advisor/GeekSquad Double Agent
BestBUY/GeekSquad
09.2005 - 11.2021
High school diploma -
Ansonia High School
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