Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
CustomerServiceRepresentative
Adam Pril

Adam Pril

IT Professional
Lowell,MA

Summary

Committed Liaison professional experienced in promoting positive business relations with vendors and clients. Skilled in time management, task prioritization, and completing reports.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT Liaison Professional

MassAbility
Boston, MA
11.2022 - Current
  • Assisted team with timely and accurate administrative work covering multiple remote sites.
  • Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
  • Maintained positive working relationships with fellow staff and management.
  • Encouraged and improved cross-department internal communication.
  • We have identified opportunities for improvement in processes and procedures related to liaison activities.
  • Provided advice on best practices, policies, and procedures relating to liaison duties.
  • Conducted research into customer needs and preferences to develop solutions that meet their requirements.
  • Collaborated with senior management to identify areas of improvement within existing systems or strategies.
  • Responded promptly to queries from customers or other stakeholders regarding services provided
  • Supported the implementation of new technologies designed to improve customer experience.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified the needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Created user accounts and managed access rights for users.
  • Provided technical support to customers and other team members on various development projects.
  • Collaborated closely with project managers, designers, and other developers to complete tasks efficiently and effectively.
  • Performed unit tests on all changes made to the codebase.
  • Worked closely with systems analysts, engineers, and programmers to understand limitations, develop capabilities, and resolve software problems.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.
  • Recommended improvements to facilitate team and project workflow.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Coordinated installation of software systems and collaborated with the user experience team on the design and implementation of new features.
  • Identified opportunities for process improvements to decrease in support calls.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.

Operations Manager

Oneworld Pharmacy
Lowell, MA
03.2013 - 06.2022
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Enforced federal, state, local and company rules for safety and operations.
  • Tracked and replenished inventory to maintain par levels.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.

Education

Associate of Applied Science - Science And Engineering

Merrimack College
North Andover, MA
05-1992

Skills

  • In-Depth Technical Understanding
  • Analytical Evaluation Skills
  • Conflict Resolution Skills
  • Client Relations Expertise
  • Collaborative Project Engagement
  • Resilient in Fast-Paced Environments
  • Analytical Reporting
  • Complex problems analysis
  • Team Collaboration
  • Problem-Solving
  • Effective Communication Strategies
  • Strategic Partnerships

Affiliations

  • Hiking
  • Biking
  • Meditation
  • Community liaison

Languages

Cambodian
Native/ Bilingual

Accomplishments

  • Business Liaison

Certification

  • Entrepreneurship Award 2012 by Mayor of City of Lowell

References

References available upon request.

Timeline

IT Liaison Professional

MassAbility
11.2022 - Current

Operations Manager

Oneworld Pharmacy
03.2013 - 06.2022

Associate of Applied Science - Science And Engineering

Merrimack College

Similar Profiles

CREATE PROFILE
Adam PrilIT Professional