Adam Puckett

• Increase team productivity by implementing streamlined processes, instituting chain of command reporting, and creating effective communication strategies.
• Achieve departmental goals by developing and executing strategic plans and performance metrics for shift expectations.
• Reduce operational costs 20% through comprehensive process improvement initiatives and resource management.
• Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Interview, train, and supervise candidates for deputy jailer positions.
• Build rapport with deputies and fellow colleges to create a better support system for employees.
• Regulate the daily functions of the facility, collaborate with and support shift leads and deputies, and assign duties.
• Perform discreet investigations utilizing cross-examinations, phone records, video surveillance and multimedia.
• Create detailed records of extraordinary occurrences and discoveries and compile case files for the judicial system.
• Lead change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Establish robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
• Develop strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Optimize resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Facilitate successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
• Create/adjust employee scheduling, follow and enforce standard operating procedures, oversee and review prisoner intakes and releases.
• Coordinate with law enforcement and court officials in serving warrants, court appearances, and prisoner transports.
• Collaborate with the Kentucky Department of Corrections in updating prisoner information, sentencing, detainers, and program credits.
• Review all information input into jail systems and audit data weekly.
• Complete weekly and monthly judicial data reviews and post jail population reports.
• Maintain security clearance for access to government-only program use.
• Review and process grievance requests in a timely manner.
• Maintain a top tier Class D program with distinguished work programs.
• Expand social network and build on extensive list of government agencies.

• Improved customer satisfaction by addressing and resolving service issues in a timely manner.
• Streamlined service processes for increased efficiency and quicker response times.
• Reduced downtime by implementing preventive maintenance procedures and schedules.

• Perform preventative maintenance and repairs on all equipment to include: HVAC systems, refrigeration and freezer systems, hot and cold food prep equipment, fountain drink machines, frozen beverage machines, programmable tea brewing systems, network systems, fueling pumps and stations, ceiling, wall and floor repairs, water systems, plumbing and drain systems, electrical systems, yogurt machines, electric fryers, and specialty cooking equipment, bean2cup equipment, labeling machines, registers, doors and cabinets, shelving, sinks mirrors and faucets, toilets and urinals, camera monitoring systems, internal and external hardware, building, structure and lot repairs, etc.

• Enter and complete work orders into company applications specified by priority, and state all work completed and parts used.

• Coordinate with cooperate office to maintain scheduled duties and escalate projects beyond AST capabilities to approve vendors.

• Order parts from various sources, maintain stock to appropriate levels and sell parts to store upon completion of projects.

• Monitor equipment and train employees on proper use.

• Submit daily and weekly reports, site audits and inspections to management teams for evaluation.

• Work in various environments to include heights, dampness and and inclement weather conditions.

• Support multiple locations and be on-call for emergency situations.

• Maintain daily scheduled trash and debris removal as well as power washing designated areas.

• Exceed company standards in all aspects of work performed and maintain excellent attendance.

• Perform all assigned tasks in a safe and timely manner

• Maintained detailed records of all service calls, enabling accurate tracking of trends and areas for improvement.
• Submit Work orders and complete them in a timely fashion.

• Improved equipment functionality by conducting regular maintenance checks and repairs.
• Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
• Enhanced safety measures by performing routine inspections and identifying potential hazards.
• Boosted overall productivity with timely preventive maintenance on key equipment.

• Perform repairs to apartments and complex as needed to maintain, repair or upgrade facilities

• Drywall repairs and replacement

• Carpentry repairs

• Plumbing repairs

• HVAC repairs

• Electrical repairs

• Remove, repair and replace appliances

• Renovate vacant homes and make necessary repairs to prepare for new tenants

• Work in accordance with company guidelines while following local, state and federal laws

• Perform work orders promptly to provide superior customer service to the tenants

• Coordinate with local office and regional manager to resolve issues

• Collaborate with contractors to maintain deadlines

• Perform daily inventory checks and maintain adequate levels to ensure all necessary parts and equipment are on hand

• Submit parts/ equipment orders for approval

• Work 40 regular scheduled hours as well as being versatile to flex to company needs for overtime

• On call every day

• Maintain grounds

• Report violations to office managers

• Performed Covid-19 temperature screening on all incoming traffic for Metalsa
• Fielded questions to symptomatic personnel
• Refused admittance to those individuals with positive tests and collect patient information to process through employee records
• Provided detailed instructions to patient to get further testing, including location of local Covid-19 testing centers, physician medical clearance requirements, and return documentation
• Reported all incidents to HR, including scanned copies of documentation
• Used phones, emails, and messaging services to forward information to appropriate department heads
• Cleaned and sanitized all equipment in testing station
• Maintained inventory of all PPE, testing, and cleaning supplies for department

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Managed over 50 customer calls per day.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Prepared forecasts and mapped resources to most valuable opportunities.
• Stayed up-to-date on changing industry and product standards and trends related to accounts.
• Prospected new clientele through networking, cold calling, canvassing and referrals.
• Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
• Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
• Executed successful budget, talent and sales campaign development.
• Increased branch sales over 100%.
• Collected information from clients before securing accounts, verifying payments and special needs.
• Managed sales cycle from first contact to established customer sale and maintained solid customer base.
• Contacted customers as issues arose to provide prompt resolutions.
• Conducted informational trainings and briefings to clients on new features and updated products.
• Created and executed account strategies to present services to key decision makers.
• Identified sales growth opportunities by networking and building relationships and brand awareness with potential advertisers.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Maximized revenue by servicing accounts and proposing new products and services to established customers.
• Upsold special packages while preparing quotes for potential clients.
• Drove new business development through qualifying leads, building relationships and executing strategic sales.
• Met and exceeded service level goals by identifying and achieving standards and expectations.
• Recorded and maintained sales prospect and sales data within customer relationship management system.
• Stayed abreast of competitive landscape and emerging technologies to best position brand in global marketplace.
• Identified client business needs by gaining understanding of goals, objectives and processes.
• Presented product concepts and offerings to clients based on established specifications and preferences.
• Identified customer needs and achieved service levels that met and exceeded expectations.
• Marketed and sold solutions and services to stakeholders across multiple levels of organization.
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
• Presented key decision-makers with new and updated account strategies.
• Used targeted questioning strategies to discover insight on prospect needs and requirements.

• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Maintain and built new business account relations, acquisitions, and transactions
• Optimized organizational systems for prisoner placement, transfers, classification and recordkeeping.
• Coordinate with all branches of law enforcement and Department of Justice personnel of every level
• Managed prisoner transport itinerary and appointments and streamlined scheduling procedures.
• Co-managed 30 employees through guidance, training, and protocol, reducing turnover by 20%.
• Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Reduced medical costs and liabilities by over 50% through self-designed research and development process that can designate higher maintenance prisoners through history classification
• Reconciled monthly costs, minimized lost profits, and reallocated those funds to facility upgrades
• Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• Developed internal requirements which complied with Kentucky statues and applicable law standards to minimize regulatory risks and liability across program.
• Demonstrated 'Lead by Example' authority, through respect, friendliness and willingness to help wherever needed.
• Maintained open door policy to all personnel, prisoners and visitors alike
• Improved visitor satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Managed over 90 prospective client calls per day.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Submitted reports to senior management to aid in business decision-making and planning.
• Developed sales strategies and established procedures for new employees.
• Exceeded sales goals by over 40% and accomplished business objectives by inspiring staff and promoting target products.
• Met with management and executives to provide insights into sales operations and make strategy recommendations.
• Coached employees and trained on methods for handling various aspects of sales, cold calls, complicated issues and difficult customers.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Trained team members in successful strategies to meet operational and sales targets.
• Monitored phone calls for quality assurance.
• Effectively coached team members to reach weekly and monthly sales goals.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

• Provide solutions for landscape maintenance, pest management, erosion management, composting and other related topics.
• Increased team productivity by 30%.
• Utilized lawn striping methods for healthy grass growing and appearance.
• Trimmed greenery, shrubs and hedges to maintain uniform appearance.
• Removed tree stumps, roots and debris for cohesive landscape appearance.
• Performed equipment maintenance and repairs to keep tools functional for projects.
• Maintained gardening tools by replacing blades and fluids.
• Served customers and followed outlined steps of service.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Used coordination and planning skills to achieve results according to schedule.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Participated in team-building activities to enhance working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.

• Worked in collaboration with other maintenance personnel to install, repair and maintain electrical, pneumatic and hydraulic systems.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures and lowered downtime by 25%.
• Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
• Calibrated temperature and equipment settings to optimize performance.
• Determined new technique to streamline maintenance processes to increase workflow.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Trained junior maintenance professionals on correct repair and cleaning procedures.
• Partnered with facility management to successfully complete projects within anticipated deadlines.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
• Install, repair and set up dies, punches, presses, shears, hoists, cranes, trolleys, roll formers, drills, etc.
• Responsible for containment, transport, housing, shipping and receiving of hazardous materials
• Work in accordance with OSHA regulations and perform pre-OSHA inspections
• Use of hand and power tools, forklifts, specialty lifts, genie boom, saws, grinders, welders, acetylene torch, and other equipment to perform duties
• Train personnel in use of PPE and proper use of heavy equipment and machinery
• Test sulfuric acid solution and make necessary adjustments to maintain steady process of metal preparations
• Filtrate and recover sulfuric acid with BETA acid recovery system