Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Adam Quintana

Hutto,TX

Summary

Experienced program lead with a strong background in customer service. Seeking opportunities to further develop and enhance leadership skills. Committed to delivering exceptional results and driving team success. Eager to contribute expertise in managing complex projects and fostering positive client relationships. Proven track record of exceeding expectations. Dedicated to continuously improving processes and driving organizational growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ENGINEERING PROGRAM MANAGER SWE - ALLOCATION

Apple Inc.
01.2024 - Current
  • Led multiple post ramp builds by partnering with vendors, operations, and individual component DRIs.
  • These builds were all dev-fused, which allowed our software teams continue to support future releases and features.
  • Analyzed data from previous builds to restructure the process and workflow for hardware request/allocations (2024).

LEADERSHIP ACADEMY ADVISOR

Apple Inc.
01.2022 - Current
  • Selected by leadership to learn and develop AppleCare leadership skills and attributes.
  • Selected by leadership to manage a pilot team for phone only support within Developer Support.
  • During backfills, worked with partners to complete organization wide projects, including calibrating with quality partners and seniors advisors.

APPLE DEVELOPER PROGRAM SUPPORT TIER 2

Apple Inc.
01.2019 - Current
  • Recognized as a Subject Matter Expert to help revamp Tier 2 onboarding documentation (2025).
  • Consistently used to shadow and provide workflow practices to other senior Advisors.
  • Help led Team Meetings, Events, and Production task when the Team Manager is out of office.

APPLE DEVELOPER PROGRAM SUPPORT TIER 1

Apple Inc.
01.2018 - 01.2019
  • Apple Developer Program Support Tier 1 Advisor
  • Selected to organize and structure weekly team meeting, including content to present, guest speakers and business initiative information
  • Previously selected to mentor rotational advisor from the Social Media team
  • Tracked and monitored procedure enhancements and business sound changes

Pro Barton Creek
01.2015 - 01.2018
  • Helped current Store Trainers, Experts, and Tech Advisor understand the 'why' behind Retail decisions
  • Working along with other members of the Retail Store, created and designed presentations directed to inform about new products, hardware/software, Apple Business, and culture
  • We used a mixture of Keynotes and iBooks to complete our training and used an open forum to promote discussion along with games and actives to measure understanding of the material

Education

BBA -

University of Texas at San Antonio
01.2011

Skills

  • Focus and simplify
  • Approach problems flexibly
  • Seek expertise and experience
  • Project management
  • Technical planning
  • Risk management

Certification

  • Project Management Professional (PMP) - Project Management Institute.
  • Microsoft Office Specialist (MOS) Certification

Languages

English
Native or Bilingual

Timeline

ENGINEERING PROGRAM MANAGER SWE - ALLOCATION

Apple Inc.
01.2024 - Current

LEADERSHIP ACADEMY ADVISOR

Apple Inc.
01.2022 - Current

APPLE DEVELOPER PROGRAM SUPPORT TIER 2

Apple Inc.
01.2019 - Current

APPLE DEVELOPER PROGRAM SUPPORT TIER 1

Apple Inc.
01.2018 - 01.2019

Pro Barton Creek
01.2015 - 01.2018

BBA -

University of Texas at San Antonio

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Adam Quintana