Adam Ramirez
IT Manager
Austin
Summary
Experience with 7+ years in IT infrastructure management and leading teams, managing external vendors, navigating executive stakeholders, implementing virtualization and physical server infrastructure including full network stack builds.
Overview
17
17
years of professional experience
1
1
Language
Work History
IT Manager/Systems Administrator
XstremeMD
05.2019 - Current
- Setup several mobile sites with full network stack (Firewall , switch,AP's,NAS).
- Working in Meraki switch's and firewall builds with LTE setup for remote locations
- Migrated IOS devices from JamfNow to JamfPro, currently working on moving IOS devices to Intune.
- Managing a team of two systems analysts for all of IT support for 120+ users and devices.
- Created and managed 365 Defender policies along with running threat simulations.
- Worked daily in Entity, Azure,365, Intune for Devices. For Intune I was able to create and modify configuration policies. We are currently working on Feature Update policies from Intune
- Built ZenDesk/Jira helpdesk environment.
- Worked daily within Meraki Dashboard troubleshooting level one to high priority network issues.
- Main part of my role was to manage our remote five locations and local datacenter. From power issues, network outages, server issues, IP phone issues and manage our internal IT team.
- Migrated 120+ users from Jumpcloud to Azure/Intune.
IT System Administrator
Activepower
01.2012 - 05.2019
- Created VMware ESXI Type 1 and Type 2 Hypervisors for development environment and Production.
- Created multiple Microsoft Hyper-V Type 2 servers for testing purposes. In this role I also set up and deployed servers on a corporate level for both Windows operating systems as well as Linux providing a scalable solution for local Development, Quality Assurance, Customer, Engineering and DBA groups.
- Responsible for Level 1 through level 4 break fixes of all hardware and software for laptops, Desktop, Servers, and Storage both physically and virtually in a global environment.
- Provided Mitel VOIP 3300 phone support for new extensions, ring hunt groups, routing, DID, voicemail creation and device Setup. As well as managed device licensing. Also, telephony admin responsible for 84 mobile AT&T and Verizon lines with functional pool management and reconciliation of expense.
- Mac OS Helpdesk support for various MacBook's and Towers.
- Assisted in new Tegile storage array into production virtual environment. Server break fix, installation and deployment for enterprise VM application environment.
- Account creation in Active Directory with security Implementation and patch deployment from WSUS for 60 plus servers at location and in remote sites, provided everything from basic set up of users in Active directory to fine tuning group policies to meet PCI audit compliance.
- Server Audit and patch management for SOC compliance. Administrator of 2008/2012 Domain consisting of 300 users.
- Managed Aerohive Cloud hosted WAP/WIFI and implementation of SSID security policies.
- Office 365, Exchange2010 Administration provided set up, security and administration of new and current accounts with in a Hybrid Environment. Responsibilities included creating new users email account, adding contacts. Also included Exchange Database user mailbox maintenance. knowledge using Exchange Management Console.
Engineering Technician
Samsung Semiconductor
01.2010 - 01.2012
- Conducted testing on qualification wafers prior to system being back online.
- Identified wafer process defects, system issues and escalated to the CMP engineering team.
- Maintained the Reflexion LK Polisher System from Applied Materials.
Engineering Technician
Applied Materials
01.2009 - 01.2010
- Built and tested semiconductor systems for Applied Materials CMP and ETCH departments.
- Developed new ways to work on ETCH systems simultaneously.
Education
Computer Science -
Austin Community College
Austin, TX01.2009
Skills
- IT Leadership & Team Management
- Microsoft Azure AD, Intune, Microsoft Defender, 365 Admin, Entity
- Network Infrastructure (Meraki, VLAN setup, Firewalls, VPNs)
- Systems Administration (Windows, Linux, MacOS)
- Virtualization (VMware ESXi, Hyper‑V, ProxMox)
- Mail Security (Barracuda, MimeCast, Microsoft Defender)
- Cybersecurity & Compliance (SOC, PCI)
- Endpoint & MDM Management (JamfPro, Intune,JumpCloud)
- Cloud & On‑Prem Migrations
- Server & Datacenter Operations Troubleshooting
- VoIP & Telephony (Mitel, 3CX)
Timeline
IT Manager/Systems Administrator
XstremeMD
05.2019 - Current
IT System Administrator
Activepower
01.2012 - 05.2019
Engineering Technician
Samsung Semiconductor
01.2010 - 01.2012
Engineering Technician
Applied Materials
01.2009 - 01.2010
Computer Science -
Austin Community College
Additional Information - Experience
- Jira ServiceDesk
- Atlassian Confluence
- VMware
- Tegile Storage, Compellent Storage,
- Aerohive Cloud Management
- Networking in Meraki, Juniper, Dell
- Windows 7, Windows Server 2003, Windows Server 2008, Windows Server 2012 R2, Server 2019, Win 10 Enterprise, Ubuntu
- Dell K1000 and K2000
- AWS Snowball
- SharePoint 2008, SharePoint 365
- Gsuite
- JamfNow, JamfPro
- Azure Admin