ADAM RAMIREZ

Multitasked across multiple computer systems to pinpoint officer/suspect locations and respond to officer emergencies. Using a multi-channel city wide broadcast system to communicate with all different divisions and stations.

Handled phone calls from the public in crisis situations, providing immediate assistance and solutions. Analyzing life threatening to non-life threatening situations quickly and being able to act accordingly. Working with the public’s personal information on a confidential, right-to-know/need-to-know basis.

Processed and managed policy-related inquiries from the public efficiently.

Assisted in maintaining accurate records of policy service transactions.

Collaborated with law enforcement personnel to ensure policy compliance.

Received and processed documentation for inbound and outbound international flights on passenger and cargo aircraft. Verified valid Indirect Air Carrier and Certified Cargo Screening Facility forms.

Delivered exceptional customer support, ensuring timely resolution of inquiries and complaints.

Managed cargo documentation, maintaining accuracy and compliance with regulatory standards.

Trained new team members on operational procedures and customer interaction protocols.

• Organized and allocated inbound and outbound mail from the Air France warehouse for cargo and shipping as part of a team. Graveyard shift; we had a client list that included FedEx, American Airlines, and Kalita Airlines. Operated forklift and handled mail in various weather conditions.
• Coordinated sorting and distribution of packages, ensuring timely deliveries.
• Maintained accurate records of shipments and deliveries for tracking purposes.

• Coordinated receipt of lost baggage and facilitated return to rightful owners, initiating reports for each case and utilizing World Tracer. Managed interactions with stressed and angry passengers effectively.
• Coordinated operational workflows to enhance efficiency and streamline processes.
• Developed training materials to onboard new staff, ensuring adherence to service standards.
• Managed scheduling for personnel and resources, optimizing service delivery during peak times.

• Opened two locations in Woodland Hills and Santa Monica, trained staff in guest relations, menu and wine knowledge, and served as a team leader and mentor.
• Trained new servers on menu knowledge and customer service standards.
• Developed training materials to enhance onboarding process for new staff.
• Supervised daily operations, ensuring adherence to quality and service standards.