Team-Lead — Customer Service Representative
- Successfully handled high-volume customer inquiries, resolving 95% of issues on the first contact, exceeding the company’s service level goals
- Implemented process improvements that reduced customer response times by 8%, helping maintain a steady level of customer satisfaction
- A Player of The Month Award — Sentry Equipment — 2023
- Recognized for consistently exceeding service expectations by driving operational efficiency and ensuring high standards of performance
- Acknowledged for going above and beyond to optimize processes and deliver exceptional service, contributing to the overall success of the organization
- Ongoing volunteer at The Hope Center in Waukesha, leading a team to serve and support individuals facing hardship and less fortunate members of the community