Summary
Overview
Work History
Education
Skills
Websites
Acquiredskills
Volunteerawardsprofessionalassociations
Personal Information
Summary - Qualifications
Timeline
Generic

Adam Reish

Waukesha,WI

Summary

Strong communicator with a proven ability to deliver excellent customer service and build positive relationships with customers and team members. Exceptional time management skills with a proven ability to prioritize tasks and meet deadlines in fast-paced environments. In-depth experience in team development, inventory control, and optimizing operations to ensure seamless daily activities and exceptional customer satisfaction. History of enhancing operational processes and cutting costs through effective strategic planning and direct management.

Overview

Work History

Team-Lead — Customer Service Representative

Sentry Equipment
  • Successfully handled high-volume customer inquiries, resolving 95% of issues on the first contact, exceeding the company’s service level goals
  • Implemented process improvements that reduced customer response times by 8%, helping maintain a steady level of customer satisfaction
  • A Player of The Month Award — Sentry Equipment — 2023
  • Recognized for consistently exceeding service expectations by driving operational efficiency and ensuring high standards of performance
  • Acknowledged for going above and beyond to optimize processes and deliver exceptional service, contributing to the overall success of the organization
  • Ongoing volunteer at The Hope Center in Waukesha, leading a team to serve and support individuals facing hardship and less fortunate members of the community

Education

Business Management -

Waukesha County Technical College
Waukesha, WI
01.2025

Skills

  • CRM tools
  • Customer interactions
  • Analyzing feedback
  • Service strategies
  • Customer relationship building
  • Customer loyalty
  • Customer service operations
  • Positive customer experiences
  • Issue resolution
  • Customer satisfaction
  • High-pressure situation management
  • Professionalism
  • Fast-paced retail settings

Acquiredskills

  • Developed skills in using CRM tools and techniques to track customer interactions, analyze feedback, and create tailored service strategies.
  • Focused on building long-term relationships with customers to enhance loyalty and repeat business.
  • Developed expertise in overseeing customer service operations, prioritizing the creation of positive experiences, resolving issues, and ensuring high levels of customer satisfaction.
  • Acquired strategies for managing high-pressure situations while maintaining professionalism in fast-paced retail settings.

Volunteerawardsprofessionalassociations

  • A Player of The Month Award, Sentry Equipment, 03/23, Recognized for consistently exceeding service expectations by driving operational efficiency and ensuring high standards of performance. Acknowledged for going above and beyond to optimize processes and deliver exceptional service, contributing to the overall success of the organization.
  • Ongoing volunteer at The Hope Center, Leading a team to serve and support individuals facing hardship and less fortunate members of the community.

Personal Information

Title: Buc-ee's Store Manager

Summary - Qualifications

  • Strong communicator with a proven ability to deliver excellent customer service and build positive relationships with customers and team members.
  • Exceptional time management skills with a proven ability to prioritize tasks and meet deadlines in fast-paced environments.
  • In-depth experience in team development, inventory control, and optimizing operations to ensure seamless daily activities and exceptional customer satisfaction.
  • History of enhancing operational processes and cutting costs through effective strategic planning and direct management.

Timeline

Team-Lead — Customer Service Representative

Sentry Equipment

Business Management -

Waukesha County Technical College
Adam Reish