Adam Richardson

-Responsible for managing various administrative tasks related to a ship's sailing operations, including cabin inventory, passenger data, and communication with different departments to ensure smooth sailing, often focusing on coordinating logistics and resolving issues before and during a cruise voyage. Essentially acting as a central point of contact for operational support on the ship.

Tracking and managing the availability of cabins on each sailing, including assigning cabins based on guest needs and special requests.

Passenger Data Management:

Maintaining accurate passenger information, including dietary restrictions, accessibility requirements, and group bookings.

Pre-Cruise Planning:

Reviewing sailing details, identifying potential issues, and coordinating necessary preparations with relevant teams before the ship departs.

Voyage Monitoring:

Monitoring passenger feedback, addressing concerns, and coordinating necessary adjustments during the cruise

Reporting and Analysis:

Generating reports on passenger data, cabin utilization, and operational efficiency to inform future planning

System Management:

Utilizing cruise line specific software to manage passenger information, cabin allocation, and operational updates.

• Groups Sales & service
• Providing customer service for carnival travel partners and direct guest for group reservations
• Making new sales for new group reservations for direct guest and carnival travel partners

• Sales and Service consultant regarding all aspects of Carnival product including but not limited to reservations, up-selling and vacation protection to a database of preferred direct Carnival guests

• Responsible for online sales, register maintenance and customer service
• Secondary responsibilities included employee coaching sessions, NPS maintenance and support for the Operations Manager

• Greeted and assisted customers; Ensured cleanliness of the sales floor; Operated registers; Stocked merchandise; Met weekly sales and credit goals; provided excellent customer service; produced a comfortable shopping environment
• I coached and trained new employees

• Greeted and assisted customers; Ensured cleanliness of the sales floor; Operated registers; Stocked merchandise; Met weekly sales and credit goals; provided excellent customer service; produced a comfortable shopping environment

• Greeted and assisted customers; Ensured cleanliness of the sales floor; Operated registers; Stocked merchandise; Met weekly sales goals; Provided excellent customer service; Produced a comfortable shopping environment