Adam Roberts
Calhoun,GA
Summary
Results-oriented claims professional with a strong focus on client satisfaction and team collaboration. Proven track record of effectively managing escalated claims and mentoring colleagues to enhance performance. Expertise in vehicle service contracts and insurance policy analysis within a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Claims Generalist Associate
Progressive Insurance
Kennesaw, GA
05.2025 - Current
- Investigated and determined insurance policy coverage and liability extent regarding loss and damages, ensuring accurate assessments
- Investigate facts of loss and ensure that coverage and liability decisions are consistent with reports of an accident
- Collaborated with other claims adjusters on property damage to assess liability and coverage.
- Interviewed customers, agents, and witnesses to collect and document relevant information.
- Manage time and resources to make sound claims adjusting decisions
- Analyzed claims to identify potential fraud and safeguard company assets and refer for investigation
- Managed claims paperwork and diaries to facilitate prompt issue of payments.
- Proactively communicated with customers, providing timely updates and responses to enhance customer satisfaction
- Train new mechanical advisors in the claims department to read and understand contract language and claim processes and procedures
Senior Claims Adjuster
Cornerstone United
Hickory, NC
03.2021 - 05.2025
- Review submitted repair estimates for accuracy, and negotiate amounts when required
- Leveraged part outsourcing options to manage claim costs
- Handle escalated mechanical claim issues for certain key contract sellers
- Handled escalated and over limit mechanical claims
- Assist other and mentor other mechanical claim advisors in the performance of their duties
- Verify contract coverages, and explain provisions and exclusions
- Acted as subject matter expert on vehicle service contracts and claim policies and procedures
- Processed Suzuki Marine claims according to established policies and procedures
Senior Claims Advisor
Revolos/Protective
Atlanta, GA
01.2016 - 03.2021
- Resolved escalated mechanical claim issues for key contract sellers
- Review submitted repair estimates for accuracy, and negotiate amounts when required
- Leveraged part outsourcing options to manage claim costs effectively
- Enhanced team efficiency by cross-training Revolos staff/INDS and National Warranty Service claim adjusters on each company's processes and procedures
- Perform the duties of mechanical claim supervisor as needed
- Provided support to colleagues in managing mechanical claims and mentor other mechanical claim advisors in the performance of their duties
- Verify contract coverages, and explain provisions and exclusions
- Acted as subject matter expert on vehicle service contracts and claim policies and procedures
Education
State Technical Institute At Memphis
Memphis, TNBusiness Administration
Memphis State University
Memphis, TNSkills
- Claims processing expert
- Georgia claims adjuster
- Insurance policy analyst
- Claims analysis
- Analytical problem solver
- Client-focused approach
- Customer relationship management
- Proven ability to work in unison with all levels of staff, senior management, and clients
- Team collaboration
- Client and internal collaboration
- Experienced in supervisory, management, and escalation roles
- Leadership capabilities
- Ability to work in a fast-paced environment
Timeline
Claims Generalist Associate
Progressive Insurance
05.2025 - Current
Senior Claims Adjuster
Cornerstone United
03.2021 - 05.2025
Senior Claims Advisor
Revolos/Protective
01.2016 - 03.2021
State Technical Institute At Memphis
Business Administration
Memphis State University