Adam Robertson
Weirton,WV
Summary
Versatile operations professional with extensive experience in enhancing client company workflows. Proven track record as an innovative change agent, dedicated to optimizing administrative processes and driving customer satisfaction. Highly dependable in executing operational tasks using advanced equipment and tracking technology, with a strong ability to manage demanding physical requirements. Experienced in expediting operations to improve overall efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations
UniFirst
Pittsburgh, PA
10.2022 - Current
- Organized duties to meet service goals efficiently.
- Organized gate schedules on a daily basis for RON's and turns.
- Partnered with ramp teams and ALAs for efficient cargo handling.
- Oversaw irregular operations (IROP).
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Checked import and export documentation to determine cargo contents.
- Used scanners to track parcel information, condition or receipt.
- Communicated with pilots regarding any special requirements for a particular flight.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Inspected containers for damage or tampering prior to loading onto aircraft.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Calculated maximum weights, volumes, and center of gravity for each flight.
- Supervised ground crew in their efforts to load cargo into aircraft efficiently.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Implemented company policies regarding baggage handling and customer service.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Resolved issues related to misplaced or lost baggage.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Connected electrical power units and service hoses to aircraft.
- Conducted inventories and updated database to reflect accurate cargo information.
- Collaborated with customs and security personnel to facilitate smooth cargo inspections.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Followed strict safety protocols while working around moving equipment.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Verified documentation such as air waybills, hazardous material declarations, consignment notes.
- Estimated freight and postal rates to track shipment costs and weights.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Retrieved stored items and traced lost shipments, when necessary.
- Assisted passengers with special needs or requests regarding their baggage.
- Conducted weight and balance calculations to ensure aircraft safety.
CSR
Alorica
Pittsburgh, PA
07.2015 - 09.2022
- Maintained accurate records of collection activities in database system.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Designed internal control policies to improve audit scores.
- Monitored ongoing escalations for resolution progress.
- Researched, analyzed, and resolved complex customer inquiries.
- Worked closely with other teams to identify trends in escalated cases.
- Provided technical assistance in troubleshooting computer problems.
- Utilized remote access tools for troubleshooting purposes.
- Performed basic network troubleshooting and maintenance activities.
- Assisted with the troubleshooting of equipment malfunctions.
- Performed system testing, troubleshooting and bug fixes.
- Assisted in troubleshooting problems when needed.
Education
High School Diploma -
Madonna High School
Weirton, WV03-2014
Skills
- Loadsheet preparation
- Weight and balance
- Freight management
- Adherence to regulations
- Cargo securing techniques
- Airline industry experience
- Reliability and punctuality
- Stress tolerance
- Ground support equipment operation
- Dangerous goods handling
- Problem-solving capacity
- Ramp operations proficiency
- Load planning expertise
- Aircraft loading procedures
- Security processes
- Weight/balance loading
- Marshaling aircraft
- Aviation regulations
- Security compliance
- Baggage oversight
- Pushback and towing
- Arrival/departure procedures
- Baggage tag checks
- TSA collaboration
- Baggage management
- Heavy equipment operation
- Ramp operation expertise
- Airfield safety regulations
- Operational record maintenance
- Adherence to policies
- Vehicle operation
- Load planning communication
- Team leadership
- Workload management
- New agent training
- Flexible schedule
- Cargo handling
- Remote support
- IT documentation
- Strategic planning
- Complex Problem-solving
- Documentation and reporting
- Contract management
- Expectation setting
- Safety protocols
- Customer service
- Goal oriented
- Team building
- Employee motivation
- Process improvement
- Analytical thinking
- Processes and procedures
- Verbal and written communication
- Conflict resolution
- Staff discipline
- Priority management
- Attention to detail
- Relationship building
- Decision-making
- Operations management
- Department organization
- Public speaking
- Staff management
- Staff development
Certification
- Two time station of the month
Languages
English
Professional
Timeline
Operations
UniFirst
10.2022 - Current
CSR
Alorica
07.2015 - 09.2022
High School Diploma -
Madonna High School