Adam Rodgers
Summary
Dedicated customer service professional with expertise in service delivery and proven ability to handle multiple tasks efficiently. Committed to cultivating and maintaining professional relationships to drive business results and improve profitability. Skilled in delivering exceptional customer experiences through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Creative Audio Director
Self-Employed
08.2020 - Current
- Lead and oversee the creative direction and production of audio elements across multimedia projects, ensuring high-quality sound design that aligns with creative and brand objectives.
- Conduct regular client meetings to assess needs, establish expectations, and provide updates on audio project progress, ensuring alignment with the project vision.
- Oversee logistics for in-person sessions, including venue selection, personnel management, and tailored billing to ensure seamless project execution from start to finish.
- Efficient in managing multiple projects and meeting tight deadlines without compromising quality.
- Skilled at identifying and resolving issues promptly, adapting to unforeseen challenges with efficiency and creativity to ensure seamless and positive client experiences.
Sales Specialist
Comcast
02.2018 - 10.2018
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Client Payroll Specialist
Paychex Inc.
05.2014 - 08.2017
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings for over 400 clients and close to 7,000 employees.
- Provided excellent customer service via telephone, e-mail, or WebEx to both my clients and accounts assigned to other specialists
- Responsible for assisting clients directly with payroll, benefits, retirement processing, and any other inquiries regarding their account
- Handled extensive research and resolution for any prior quarter/annual adjustments, state unemployment corrections, taxation errors, and W2 inquiries
- Provided assistance regarding any systematic online inquiries or issues to insure accurate payroll processing and recordkeeping
- Responsible for entering all new employees, terminations, garnishment/WRIT orders, employee deductions, loans, and employee detail changes
- Displayed advanced proficiency in Microsoft Word, Excel, Powerpoint, and Office.
Financial Investment Advisor
Transamerica
10.2012 - 02.2014
- Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
- Responsible for reviewing the performances of investments within retirement accounts to help participants adequately save for retirement
- Provided information in regards to the IRS code and tax implications if and when participants withdrew money from their retirement accounts
- Served as an experienced representative in both gathering outside retirement assets from other financial institutions as well as retaining assets with Transamerica
- Displayed advanced skills in solving intricate problems to ensure the participants were saving and investing to the best of their ability while also maintaining a high level of professionalism to ensure customer satisfaction.
Credit Operations: Collections
Macy's Credit and Customer Service
11.2011 - 10.2012
- Responsible for resolving a number of different financial situations to best advise Customer for their benefit as well as what's best for the company
- Publicly recognized for outstanding customer engagement and surpassing all requirements
- Dealt with a high volume of accounts on a daily basis
- Demonstrated high knowledge all details of accounts and settlement situations
- Displayed advanced skills in negotiation and problem solving on accounts while maintaining a high level of professionalism to ensure customer satisfaction
Education
ASSOCITE DEGREE -
Baker University
Baldwin City, KS05.2011
Pinellas County Center for the Arts - undefined
Gibbs High School
St. Petersburg, FL05.2007
Skills
- Client relationship management
- Technical Proficiency and Problem Solving
- Project and Logistics Management
- Complaint resolution
Timeline
Creative Audio Director
Self-Employed
08.2020 - Current
Sales Specialist
Comcast
02.2018 - 10.2018
Client Payroll Specialist
Paychex Inc.
05.2014 - 08.2017
Financial Investment Advisor
Transamerica
10.2012 - 02.2014
Credit Operations: Collections
Macy's Credit and Customer Service
11.2011 - 10.2012
Pinellas County Center for the Arts - undefined
Gibbs High School
ASSOCITE DEGREE -
Baker University