Adam Rodriguez
Winter Haven,FL
Summary
Dedicated Equipment professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Operations Manager
Standard Sand And Silica
04.2021 - 03.2023
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented strategies to maximize customer satisfaction.
- Raised property accuracy and accountability by creating new automated tracking method.
- Devised processes to boost long-term business success and increase profit levels.
- Reported issues to higher management with great detail.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Foreman /Salesman
Standard Sand And Silica
12.2018 - 04.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Generated new leads through networking and attending industry events.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Promoted and up-sold products and services to meet needs of customers.
- Negotiated contracts with clients and developed relationships with key personnel.
Yard Maintenance Worker
Ritchie Bros. Auctioneers
09.2015 - 12.2018
- Collaborated with team members to maintain efficient workflow.
- Developed and maintained relationships with customers and vendors to secure repeat orders.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Properly operated loader by starting engine, shifting gears and pressing pedals and levers.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Participated in regular inventory audits to manage stock levels.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
- Safely operated [Type] and [Type] heavy equipment to minimize risk of injury, loss and property damage.
- Assisted in training new employees to increase team productivity and meet daily targets.
- Followed all safety and security protocols to minimize risk of injury.
- Performed routine lubricating, fueling and cleaning loaders.
- Assisted in organizing and stocking products in warehouse to support colleagues.
- Used [Software] to maintain database, recording daily activities and inventory charts.
- Resolved customer complaints quickly and professionally to provide quality customer service.
- Operated bulldozers, backhoes and loaders to excavate, move and load [Auction] materials.
- Help plan yard lay out
- Layed out yard in safe organized manner
Welder Supervisor
Advance Welding And Fabrication
01.2014 - 12.2018
- Developed and maintained positive relationships with clients and other stakeholders.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Directed projects according to schedule and quality demands.
- Trained workers in proper methods, equipment operation and safety procedures.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Inspected equipment and tools used for safe operation.
- Created and implemented plans to maximize efficiency of workers.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Assisted in recruiting and hiring new construction and extraction workers.
Education
High School Diploma -
Ridge Community High School
Davenport, FL05.2009
Skills
- Mergers and Acquisitions Knowledge
- Planned Equipment Constraints
- Process Improvement Strategies
- Project Management
- High-Pressure Environments
- Data Archiving
- Cost Containment
- Systems Implementations
- Policy and Procedure Implementation
- Contract Development
- Staff Management
- Staff Training
- Multi-Unit Operations Management
- Workflow Planning
- Purchasing and Procurement
- Interpersonal Communications
- Assignment Delegation
- Maintaining Compliance
- Multi-Site Operations
- Operation Monitoring
- Quality Assurance and Control
- Employee Motivation
- Retail Space Planning
- Complex Problems Analysis
- Employee Relations
- Superb Time Management Skills
- Process Improvement
- Goal Attainment
- Adobe Creative Suite
- Solution Development
- Microsoft Office Expertise
- Product Management
- Invoice Processing
- Resource Coordination
- Planning and Implementation
- Report Generation
- Client Relations
- Revenue Generation
- Microsoft Office Suite Expertise
- Business Administration
- Conflict Mediation
- Productivity Improvement
- Customer Relationship Management
- Cross-Functional Communication
- Business Strategy Development
- Expense Reports
- Sales Presentation
- Contract Administration
- Quantifiable Revenue Increases
- Cultural Awareness
- Operations Oversight
- Continuous Improvements
- Health Information Policy and Procedure Development
- Multidisciplinary Collaboration
- Data Evaluation
- New Product Introduction Strategies
- Project Planning
- Inventory Control
- Business Intelligence
- Financial and Cash Flow Analyses
- Team Leadership
- Recruiting and Hiring
- Market Research
- Budget Development and Management
- Staff Development
- Regulatory Compliance
- Finance Understanding
- Business Planning
- Performance Monitoring and Evaluation
- Social Media Marketing
- Budgeting and Cost Control
- Schedule Oversight
- Graphic Design
- Business Development Understanding
- Database Maintenance
- Sales Promotion
- Management
- Negotiation
- Sales
- Leadership
- Willingness to learn
Timeline
Operations Manager
Standard Sand And Silica
04.2021 - 03.2023
Foreman /Salesman
Standard Sand And Silica
12.2018 - 04.2021
Yard Maintenance Worker
Ritchie Bros. Auctioneers
09.2015 - 12.2018
Welder Supervisor
Advance Welding And Fabrication
01.2014 - 12.2018
High School Diploma -
Ridge Community High School
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