Adam Rodriguez
Los Alamitos,CA
Summary
Experienced property and casualty claims adjuster with 8 years of experience specializing in coverage investigation, liability resolution, property damage handling, and bodily injury negotiation strategies. Demonstrated success in reducing liability through effective claims handling, and optimizing bodily injury settlements. Proficient in applying industry knowledge, and ensuring regulatory compliance, to achieve timely claim outcomes.
Overview
14
14
years of professional experience
Work History
Senior Bodily Injury Adjuster
Kemper Auto Insurance
Cerritos, CA
10.2016 - 01.2025
- Conducted thorough coverage and liability investigations by reviewing policies, police reports, recorded statements, scene photos, witness statements, and video footage to establish fault in complex claims.
- Managed claims for both represented and unrepresented parties, coordinating with attorneys, insureds, and claimants to ensure efficient resolution.
- Reduced company liability by negotiating early cash-out settlements for bodily injury claims, minimizing exposure while addressing claimants' needs.
- Handled loss of use, medical expenses, and property damage negotiations while maintaining compliance with policy terms, and legal guidelines.
- Utilized critical thinking skills and innovative tools to evaluate damages, medical expenses, and liability exposure in complex casualty claims.
- Partnered with vendors, field adjusters, and appraisers to assess damages, and ensure accurate claim settlements.
Office Coordinator
New Life Rehabilitation & Physical Therapy
Huntington Beach, CA
10.2010 - 08.2016
- Coordinated various tasks ensuring efficient workflow management.
- Supported the implementation of physical therapy techniques for patients.
- Coordinated accurate handling of insurance verifications.
- Coordinated and supervised operational tasks to ensure smooth workflow.
Education
Bachelor of Arts -
California State University Long Beach
Long Beach, CA05.2014
Skills
- Coverage investigation
- Liability analysis
- Negotiation strategies
- Medical expense evaluation
- Bodily injury resolution
- Regulatory compliance
- Time management
- Customer service
- Conflict resolution
- Critical thinking
General Qualifications
- Eight years of experience in auto insurance claims and insurance customer service.
- Knowledge of proper insurance protocol and practices which include the laws and regulations applicable to insurance.
- Personal qualifications include: Driven, dependable, efficient, critical thinker, highly adaptable across many environments, and strong ability to cooperate well with others and independently.
- Consistency in meeting or exceeding monthly goals/objectives.
- Proficient in the use of Microsoft Word, Excel, and PowerPoint.
Designations
Legal Principles Claim Specialist, American Educational Institute, Inc., 10/01/18
Timeline
Senior Bodily Injury Adjuster
Kemper Auto Insurance
10.2016 - 01.2025
Office Coordinator
New Life Rehabilitation & Physical Therapy
10.2010 - 08.2016
Bachelor of Arts -
California State University Long Beach
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