Adam Romine
Fort Worth,TX
Summary
AR Professional Objective- Seeking a long-term position for a company with growth potential to utilize my experience and knowledge in the customer service, process improvement and logistics field. I would like to grow, lead and bring new ideas from my logistics, operational and customer service experience. Professional Summary- Result-oriented with 20+ years of progressive oil & gas & administrative strengths. Exceptional business acumen, strong skills in Excel, process improvement, and program management abilities.
Overview
21
21
years of professional experience
Work History
PC Technician Repair/Process Improvement – Owner
Romine Solutions & Strategies
01.2022 - Current
- Provided affordable & professional residential computer service and repair
- Resolved computer hardware & software issues, printer errors and installation, plus email and operating system concerns
- Upgraded internal and external PC components
- Set up new computers for customers including some basic level training and instructions
- Process Improvement- Design excel Workbook with lookup function to improve productivity on data search
- Process Improvement- Review current processes, understand end goal and create solution to improve efficiency
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recovered critical information from data back ups to restore functionality.
Specialized Logistics Manager - Oversized Freight
Swan Transportation
07.2021 - 07.2022
- Negotiate rates and contracts for oversized loads in US and Canada to freight forwarders/customers for over the road trucking rates
- Analyze packing list to advise correct truck/trailer that will be needed as per DOT standards for oversized freight
- Developed strategies to optimize utilization of available resources.
- To ensure all necessary appointments are obtained or correct equipment is available to reduce any delay in delivery or pick up
- Technical knowledge of trailer capabilities including flatbeds, step deck, double-drop, gooseneck, and multi-axle RGN’s to minimize the number of trucks needed for a job or project
- Built great relationships with customers, drivers, and port supervisors
- Create, review, and send any required paperwork of Bill of Lading to carriers
- Worked projects with upwards of 56 oversize loads with timely and excellent results
- Coordinated projects that involved super loads and multiple 3rd party vendors
- Coordinated crane services for shipper/receiver for prompt unloading of cargo
- Coordinated Direct discharge of freight from truck to ship or directly from ship to truck
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
Sales Representative
Well-Foam Inc
08.2019 - 03.2020
- Researched potential clients and markets to prepare for appointment
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policy
- Utilized various sales techniques to develop relationships with customers and drive sales
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Managed customer accounts to secure customer satisfaction and repeat business.
Operations Coordinator
Wellbore Fishing & Rental
08.2018 - 08.2019
- Manage operations team shop personnel, field personnel, and ensure safety procedures
- Technical support to field and sales personnel
- District inventory support
- Dispatch fishing and rental tools to locations
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Motivated and trained employees to maximize team productivity.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Sales Representative
National Oilwell Varco
01.2010 - 01.2015
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Corporate Sales Representative
Knight Oil Tools
01.2005 - 01.2010
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Operations Coordinator/Field Sales Rep
Weatherford International
01.2002 - 01.2005
- Conducted research to monitor market conditions and industry competitors.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Represented company brand during customer and prospect interactions.
- Visited key customers repeatedly to promote retention and relationships.
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Oversaw day-to-day operations of large teams across several sites.
Education
High School Diploma -
Permian High School
Odessa, TX05.2001
Skills
- Fleet Dispatching
- Technical Support
- Performance Improvement
- CRM Software
- Customer Service Management
- Intermediate Knowledge Excel (VLOOKUP, Pivot Tables, Format)
- AS400, RTMS, Revenova, CRM Experience
- Staff Training
- Preparing Proposals
- Research and Analysis
Timeline
PC Technician Repair/Process Improvement – Owner
Romine Solutions & Strategies
01.2022 - Current
Specialized Logistics Manager - Oversized Freight
Swan Transportation
07.2021 - 07.2022
Sales Representative
Well-Foam Inc
08.2019 - 03.2020
Operations Coordinator
Wellbore Fishing & Rental
08.2018 - 08.2019
Sales Representative
National Oilwell Varco
01.2010 - 01.2015
Corporate Sales Representative
Knight Oil Tools
01.2005 - 01.2010
Operations Coordinator/Field Sales Rep
Weatherford International
01.2002 - 01.2005
High School Diploma -
Permian High School