Adam Roriguez
Leesburg,GA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
District Supervisor
UniFirst
11.2018 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed and implemented customer service policies to enhance satisfaction.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Development Representative
UniFirst
11.2018 - Current
- Participated in industry conferences and networking events to stay current on market trends while identifying potential leads for future growth opportunities.
- Implemented data-driven approaches to analyze customer feedback, leading to continuous service improvements.
- Increased sales revenue with focused lead generation activities and targeted marketing campaigns.
- Worked closely with account managers to ensure a seamless handoff of new customers during their onboarding process, fostering long-term loyalty from day one onward.
- Monitored sales and other performance indicators and took action to improve performance.
- Exceeded quarterly sales targets consistently by cultivating strong relationships with key clients and stakeholders.
- Used latest information systems and business analytical tools to support decision-making.
- Trained and mentored new Customer Development Representatives, enhancing team performance and productivity.
- Delivered exceptional customer service, resolving concerns and providing product knowledge to drive repeat business.
- Built and led top-to-top relationships between company and key players.
- Developed long-term client relationships through consistent follow-ups and personalized solutions.
- Enhanced customer satisfaction by identifying and addressing clients'' needs in a timely manner.
- Conducted market research to identify new business opportunities, resulting in additional revenue streams.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Key Account Manager
Unifirst
11.2018 - Current
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Strengthened client relationships through regular communication and effective problemsolving.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Built and maintained strong client relationships to drive business growth.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Supported sales and reporting for large and medium-sized accounts.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
Outside Sales Representative
UniFirst
11.2018 - Current
- Built strong client rapport to establish diversified network of connections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Established new accounts through cold calling and personal visits to potential customers.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Exceeded monthly sales targets and quotas consistently.
- Attended trade shows and conferences regularly to increase brand visibility.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Quoted prices, credit terms and other bid specifications.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
Paint Technician
Marine Corps
11.2016 - 11.2018
- Contributed to increased workflow efficiency by managing inventory levels and ordering supplies as needed.
- Adhered to environmental regulations by properly disposing of hazardous materials and maintaining ventilation equipment.
- Participated in ongoing professional development opportunities to stay current with industry trends and advancements in painting technology.
- Promoted workplace safety by adhering to company guidelines and conducting regular safety training sessions for staff.
- Maintained a clean and organized workspace, promoting safety and efficiency in the paint booth.
- Performed thorough inspections of completed work, ensuring consistency in appearance and meeting client expectations.
- Optimized equipment usage by performing regular maintenance checks, prolonging tool life and minimizing repair costs.
- Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
Manager of Operations
Sherwin-Williams
05.2004 - 11.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Education
High School Diploma -
Albany High School
Albany, GA05.1996
Skills
- Decision Making
- Team Leadership
- Customer Service
- Performance Management
- Delegation Skills
- Problem Solving
- Adaptability
- Time Management
- Staff Development
- Operations Management
- Employee Coaching
- Sales Support
- Lead Generation
Accomplishments
- Supervised team of 13 staff members.
Timeline
District Supervisor
UniFirst
11.2018 - Current
Customer Development Representative
UniFirst
11.2018 - Current
Key Account Manager
Unifirst
11.2018 - Current
Outside Sales Representative
UniFirst
11.2018 - Current
Paint Technician
Marine Corps
11.2016 - 11.2018
Manager of Operations
Sherwin-Williams
05.2004 - 11.2015
High School Diploma -
Albany High School