Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adam Rowe

Portland,OR

Summary

Adaptable and results-driven account manager with over 5 years of experience in sales support, customer service, marketing coordination, and team leadership. Known for stepping up to take on expanded roles across multiple departments, driving operational efficiency, and building strong relationships with cross-functional teams. Strategic thinker with a passion for outdoor and lifestyle brands, content creation, and consumer engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dealer Service Representative / Account Manager

Smith Optics
Portland, Oregon
10.2021 - Current
  • Supported a team of 46 outside sales reps and 2 regional managers by managing day-to-day operations for both West and Central territories — effectively overseeing the workload of two full-time roles.
  • Took on additional responsibilities beyond core duties, including:
    Managing internal marketing product orders for athlete and event support
    Assisting with customer service email queues to ensure timely responses
    Supporting EDI order processes to streamline wholesale fulfillment
  • Collaborated closely with key accounts, sales leadership, and marketing to ensure accurate order management, sales meeting prep, and reporting
  • Represented the brand at national sales meetings, demos, and trade shows — providing product knowledge, capturing on-site marketing content, and assisting in event execution
  • Proactively anticipated team needs, solved operational issues, and proposed solutions to improve service delivery and customer satisfaction

Social Media Manager

LeChon
Portland, OR
07.2023 - Current
  • Manage the restaurant’s online presence across multiple social platforms, creating engaging content that drives visibility and foot traffic
  • Collaborate with influencers and brand partners to develop campaigns that align with the restaurant’s aesthetic and customer base
  • Handle community engagement, responding to comments and DMs to build loyal customer relationships
  • Film, photograph, and write all content with a keen eye for visual storytelling

Retail Floor Manager

Backcountry.com
West Valley City, Utah
09.2019 - 09.2020
  • Led a team of 10 employees on the sales floor of a billion-dollar outdoor brand retailer
  • Managed store operations including scheduling, performance oversight, and warehouse management (WMS)
  • Provided high-touch customer service while maintaining smooth back-end workflows and inventory accuracy

Education

Bachelor of Arts - Sociology

Western Washington University
Bellingham, WA
06-2019

Skills

  • NetSuite
  • SPS Commerce
  • Zendesk
  • PICK
  • WMS
  • Intranet Tools
  • POS Systems
  • MS Office Suite
  • Google Workspace
  • Social Media Platforms (Instagram, Meta Business Suite)
  • Video & Photo Editing Basics

Certification

  • Google Ads Certified
  • Microsoft Advertising Certified

Timeline

Social Media Manager

LeChon
07.2023 - Current

Dealer Service Representative / Account Manager

Smith Optics
10.2021 - Current

Retail Floor Manager

Backcountry.com
09.2019 - 09.2020

Bachelor of Arts - Sociology

Western Washington University

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