Adam Rowland
Sevierville,TN
Summary
Results-driven professional in the field of learning and enablement, known for productivity and efficient task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance management systems. Excel at communication, leadership, and problem-solving to effectively drive organizational growth and learning initiatives.
Overview
15
15
years of professional experience
Work History
Learning Technology Professional
RSI
Pembroke, MA
11.2022 - Current
- Implemented and administered multiple Learning Management Systems (Cornerstone, Docebo, Moodle, etc)
- Implemented a Digital Adoption Platform for point-of-contact client education (WalkMe)
- Collaborated with SMEs to develop internal microlearning content utilizing instructional design best practices
- Project managed several platform implementations from needs analysis through go-lives and ROI/ROA impact analysis
- Managed a team of Instructional Designers
- Negotiated contracts, prices, and deliveries with vendors
- Conducted user testing sessions to evaluate the effectiveness of different eLearning solutions
- Managed web hosting services related to eLearning programs
- Monitored usage analytics of different platforms used by learners to improve their experience
- Assisted in developing online courses using a variety of authoring tools and multimedia elements
- Developed training materials and conducted workshops on using various learning technologies
- Offered subject matter expertise on curriculum design, selection, and purchasing
- Evaluated course performance to determine areas in need of improvement
Senior Technical Trainer
RSI
Pembroke, MA
09.2019 - 11.2022
- Assessed training needs through surveys, interviews with employees and focus groups
- Monitored training costs and prepared budget reports to justify expenditures
- Lead multi-faceted courses and specific training modules
- Coordinated recruitment and placement of training program participants
- Devised and implemented course updates to answer to changing company needs
- Evaluated modes of training delivery to optimize training effectiveness and costs
- Conducted on-site and remote training sessions to ensure effectiveness of training materials
- Maintained records of employee attendance, progress, and certification status
- Integrated emerging technologies into existing curricula
- Advised management on how best to use available resources for successful delivery of technical courses
- Monitored, evaluated and recorded training activities or program effectiveness
- Collaborated with stakeholders across multiple departments to create customized training solutions that met business needs
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats
- Researched best practices related to instructional design principles and adult learning theory
Senior Delivery Consultant
RSI
Pembroke, MA
05.2013 - 09.2019
- Responsible for the functional areas of Forms Processing, Channel Management, Imaging, and Content Management
- Gathered design and configuration requirements through client meetings, and documented designs and approaches
- Configured business rules, new functionality in my areas, and unit tested fixes to ensure they met quality standards
- Acted as the liaison for third-party application integrations, as well as led training courses for end users of our products
- Defined technical integration strategy and developed integration plans
- Customized software features to meet specific client requirements and preferences
- Assessed customer feedback upon completion of each project in order to identify areas for improvement
- Developed and maintained project documentation, including implementation plans and user guides
- Developed and executed test plans to ensure software functionality meets client expectations
- Managed project timelines to ensure on-time and within-budget delivery of technology solutions
- Managed stakeholder expectations through regular status updates and reports
Data Researcher/Analyst
HealthCare 21 Business Coalition
Knoxville, TN
01.2012 - 05.2013
- Researched, mapped, and reported biometric and health claims data and data trends
- Administered data warehouse with full HIPAA compliance
- Collaborated with other data team members to create new, common-language reports for Client distribution
Lead Project Coordinator
FedEx Office
Knoxville, TN
04.2010 - 09.2011
- Managed the production of Client orders, from developing complete solutions during the initial consult to the final quality appraisal
- Received orders through all channels, including email, phone, online, and in-person, and produced digital proofs utilizing word-processing and design software to gain Client approval
- Supervised/managed the production team to ensure that all Client and internal deadlines were met, as well as communicated training objectives and fiscal goals
Education
Bachelor of Science - Human Resources Management, Information Management
University of Tennessee
Knoxville, TN05.2013
Associate of Applied Science - Hospitality Management
Walters State Community College
Morristown, TN12.2007
Skills
- Interpersonal/Written Communication
- Team Management/Leadership
- LMS and DAP Administration/Configuration
- Programming (SQL, VB, XML, HTML, CSS, etc)
- Requirements Gathering and Analysis
- Technical Documentation
- Technical Training
- Project Management and Budgeting
References
References available upon request.
Timeline
Learning Technology Professional
RSI
11.2022 - Current
Senior Technical Trainer
RSI
09.2019 - 11.2022
Senior Delivery Consultant
RSI
05.2013 - 09.2019
Data Researcher/Analyst
HealthCare 21 Business Coalition
01.2012 - 05.2013
Lead Project Coordinator
FedEx Office
04.2010 - 09.2011
Bachelor of Science - Human Resources Management, Information Management
University of Tennessee
Associate of Applied Science - Hospitality Management
Walters State Community College
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