Adam Donald
Denver,CO
Summary
Accomplished Senior Director at BillTrust, adept in data analytics and fostering culture transformation, significantly reduced implementation time by 37.5%. With a proven track record in team management and organizational development, I excel in driving efficiency and profitability through collaborative leadership and strategic planning. Expert in technical solutions, I bring a history of innovative problem-solving and administrative oversight.
Overview
22
22
years of professional experience
Work History
Senior Director - AST
BillTrust
Denver, CO
09.2013 - Current
- Leads department including Managers of two teams
- Full reporting structure includes five technical solutions architects, twenty-one application engineers, 15 offshore contract resources and their respective managers
- Serves as main point of contact to address functional and technical questions for outside teams regarding product content, processes and procedures
- Is the hiring decision maker
- Is a resource for resolution of unique or complex implementation and support problems
- Interacts with the software development, quality assurance, product, client support, sales, and project management teams to ensure they understand new product functionality/features being proposed by clients and/or internal resources
- Holds weekly 1-1 meetings with managers and senior level employees and quarterly reviews with each employee to manage and track resource progress and growth
- Defines process for implementations group and sets project goals and deadlines
- Team has taken average implementation time down by 37.5% in the past year
- Designs project work internally to help improve process and efficiency in implementing product suite
- Escalation point for implementations group for both external and internal clients
- Serves as product expert in developing business planning and product planning aspects
- Works as a functional leader for application support organization to define metrics and determine departmental goals
- Built relationships with external partners, vendors, and customers in order to foster collaboration.
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Delegated work to staff, setting priorities and goals.
Manager of Technical Consulting
Catalyst Repository Systems, Inc.
Denver, CO
04.2009 - 09.2013
- As the Manager of Technical Consulting developed custom solutions to client-specific needs, with a vision of being able to apply these offerings to the company’s larger client base
- The Manager of Technical Consulting reports directly to the executive team and works closely with the Directors of Client Services (Project Management), Analytics, Support, and Senior Management
- Provided guidance and oversight to Technical Consultants
- Served as a liaison for the Client Services Group in meetings with Development, Systems Engineering, Product, Database, and Platform Groups to give technical input and business intelligence requirements on the group’s behalf
- Lead the Technical Consulting Group in assisting the Client Services group by acting as advisors for work-flow and more technical processes
- Worked with team to help develop custom utilities to enable non-technical users to complete technical work
- Wrote T-SQL scripts, procedures and triggers with regard to both automation and streamlining of work-flow aspects
- Utilized SSMS and DTS to import, export, and manipulate data effectively and efficiently
- Ability to recognize SQL performance problems and isolate possible contributors
- Identified work-flow bottlenecks and developed procedures and processes that will alleviate these issues
- Languages/Programs utilized include SQL Server, Visual Studio 2005-2010 Professional (Integrated Languages; VB, C#, ASP), PERL, XML XHTML, AWS, Mark Logic, Caramel, FAST, MS Access, VBA and MS Office, Equivio Zoom, RazorSQL, SimpleDb, Cassandra, MySQL, AWS, S3
Data Architect / IT Systems Administrator
Pharmatech, Inc.
Denver, CO
09.2006 - 10.2008
Product Development and Support Associate
Blue Dot Solutions, Inc.
Denver, CO
02.2006 - 09.2006
Intern Promoted to Associate Consultant
Heiberg Consulting Inc.
Fort Collins, CO
03.2003 - 02.2006
Education
Bachelor of Arts - Organizational Leadership
University of Denver
Denver, CO01-2026
Associate of Arts - CIS-115 Intro to Computer Information Systems, ACC-121 Accounting Principles, SPE-125 Inter-Personal Communications
Front Range Community College
Fort Collins, CO01.2005
Skills
- Data analytics
- Culture transformation
- Key performance indicators
- Team management
- Organizational development
- Core values management
- Collaborative leadership
- Administrative oversight
References
- Kurtis Heister, Kheister@hotmail.com, Billtrust, (303) 437-3008
- Scott Claggett, saclaggett@gmail.com, Billtrust, (812) 987-3027
- Craig Osterbur, craig.osterbur@gmail.com, Billtrust, (303) 960-6260
- Melanie Antoon, m.antoon@gmail.com, Catalyst Repository Systems Inc., (312) 925-3494
Accomplishments
- Awarded Founders Award 2018
References
References available upon request.
Timeline
Senior Director - AST
BillTrust
09.2013 - Current
Manager of Technical Consulting
Catalyst Repository Systems, Inc.
04.2009 - 09.2013
Data Architect / IT Systems Administrator
Pharmatech, Inc.
09.2006 - 10.2008
Product Development and Support Associate
Blue Dot Solutions, Inc.
02.2006 - 09.2006
Intern Promoted to Associate Consultant
Heiberg Consulting Inc.
03.2003 - 02.2006
Bachelor of Arts - Organizational Leadership
University of Denver
Associate of Arts - CIS-115 Intro to Computer Information Systems, ACC-121 Accounting Principles, SPE-125 Inter-Personal Communications
Front Range Community College
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