Adam Santiago
Lowell,MA
Summary
Driven by a passion for enhancing customer experiences, I excelled at MilliporeSigma by leveraging expert problem-solving and advanced communication skills to significantly improve client satisfaction. My leadership as an Assistant Store Manager at McDonald's involved streamlining operations and fostering team collaboration, resulting in notable process improvements and a loyal customer base.
Overview
13
13
years of professional experience
Work History
Customer Excellence Specialist
MilliporeSigma
07.2016 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow team members on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Trained in 3 ERP systems.
Assistant Store Manager
McDonald's
08.2011 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Associate of Science - Business Administration And Management
Middlesex Community College - Bedford
Bedford, MA05.2026
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA05.2014
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management Collaboration
- Advanced Communication
- Technical communication
- Supply Management
- Data Analysis
- Process Improvement
Timeline
Customer Excellence Specialist
MilliporeSigma
07.2016 - Current
Assistant Store Manager
McDonald's
08.2011 - 05.2024
Associate of Science - Business Administration And Management
Middlesex Community College - Bedford
High School Diploma -
Greater Lowell Technical High School