ADAM SCHAFFER, LCAM
Sarasota,FL
Summary
Licensed Community Association Manager with over two decades in retail and hospitality management. Specializes in store operations, sales, and customer service with expertise in financial reporting and vendor and owner relations. Holds dual degrees in International Business and Spanish Studies. Demonstrates strong team leadership and consistently exceeds performance expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Manager
Le Meridien Tampa Courthouse
02.2024 - 05.2025
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Directed front desk activities for a 130-room hotel to enhance guest service and operational efficiency.
- Implemented hotel policies to enhance guest satisfaction.
- Used Lightspeed, MGS, Empower, and Quore to assist guests throughout the day.
- Assisted in budgeting and inventory management for supplies.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Got the desk back on track with Bonvoy enrollments for the year by exceeding our goal each month to compensate for the first month of the year where we had no enrollments.
- Completed inventory for sundry shop and ordered using Birchstreet to keep levels at a sufficient level.
Front Office Manager
The Floridan Palace-Hotel Flor
03.2022 - 12.2023
- Oversee a hotel front desk with 210 room hotel.
- Managed daily front office operations and guest services.
- Supervised front desk staff and organized training sessions.
- Revamped the training for the front desk to include 2(3 weeks in miami because there was more to the FD) weeks of hotel training.
- Worked closely with staffing companies and interviewed, hired and trained employees.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Worked to turn the front desk from Best Western systems to Hilton systems with the brand change.
- Collaborated with housekeeping to ensure cleanliness standards met.
- Assisted in budgeting and inventory management for supplies.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Worked with entire management team to go though a complete renovation of the guestrooms, public spaces and meeting rooms.
- Worked as FB manager for the restaurant until one was brought on after the renovation of the restaurant.
- Worked with Oracle to help install Micros for the restaurant and trained bartenders on how to use it along with banquet bartenders.
- Helped with the housekeeping while waiting for a housekeeping manager.
Operations Manager
The Sarasota Modern
06.2021 - 03.2022
- Oversee a hotel front desk, Housekeeping, and F&B with 89 room hotel.
- Used Lightspeed PMS and other Marriott systems.
- Managed daily operations to ensure smooth service delivery at a luxury hotel.
- Coordinated staff schedules to optimize team efficiency and guest satisfaction.
- Oversaw inventory management to maintain supply levels for hotel services.
- Led staff meetings to address performance issues and provide ongoing support.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Helped with training and developing the housekeeping manager that was newly hired and new to hospitality and worked as the front desk manager.
- Trained front desk and housekeeping to bring everyone up to a 4 star hotel standards.
- Worked with FB and sales team to make sure events went well with close coordination with the client.
- Researched and brought on a valet team to elevate the guest experience.
- Started meeting with representatives from all departments to build plans and implement ideas to improve Medallia scores.
- By my departure we had grown our scores to acceptable levels.
- Worked with new chef to bring food costs back down and costing out menu items to increase revenue and reprice menu items where needed.
Rooms Assistant Manager
Hyatt Regency Miami
07.2018 - 06.2021
- Oversee a hotel front desk with 615 room hotel.
- I am efficient with Opera, HotSOS, and Kronos.
- Experienced with Olympia and creating schedules to fit within our planned hours.
- Supervised daily operations to enhance guest satisfaction and service quality.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Assisted in resolving guest complaints promptly and professionally.
- By the end of the year 2019 we had almost a complete department turnover which required us to facilitate training for all new hires which is one of the areas that was mentioned in our employee engagement survey as a need for improvement.
- I took the lead on revamping the onboarding training, customized training schedules and facilitated our classroom/real world style training.
- I gave specialized and focused training on the World of Hyatt program because this was one of our hotel goals that we were closest to achieving.
- We finished 2019, 2.3% over our enrollment success rate goal of 12.5% because of this detailed onboarding training and working with our WOH champion.
- We continued to focus on the Elite members in order to drive our World of Hyatt Elite Customer Service goal, which was 60%.
Assistant Executive Housekeeper
Hyatt Regency Savannah
03.2017 - 07.2018
- Oversaw as housekeeping manager a 351 room hotel including standard, Pure, accessible, and suite rooms, gym, and pool.
- Helped with the training of our new Executive Housekeeper and acted as Executive Housekeeper in their absence.
- I am efficient with Opera, HotSOS, and Kronos.
- I have a solid understanding of housekeeping, housekeeping supply needs, ordering, pars, staff counseling, interviewing and always insures all safety and security policies and procedures are followed.
- I oversee laundry operations with third-party company, resolving guest issues, controlling guest lost and found, budgeting for payroll and for making sure we are within our monthly budget, and hotel walk through.
- Cultivated relationships with vendors to secure better pricing on supplies and equipment.
- Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
- Implemented quality control measures to maintain cleanliness standards.
- Monitored compliance with health and safety regulations in housekeeping practices.
- Resolved guest concerns related to room cleanliness promptly and professionally.
- Inspected guestrooms to ensure they met hotel standards.
Housekeeping Supervisor
Hyatt Regency Sarasota
12.2015 - 03.2017
- Oversaw 294 rooms.
- I worked for the first hotel in our division to achieve and surpass our NPS goal for 2016.
- I am efficient with PMS Opera and Itendant by Scienergy.
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Inspected rooms and public spaces for quality assurance and compliance.
- Managed inventory of cleaning supplies and equipment for housekeeping team.
- Developed and implemented improved cleaning procedures to enhance efficiency.
- Ensured adherence to Hyatt's brand standards in all housekeeping practices.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Front Desk Agent/Night Auditor
Hyatt Regency Sarasota
03.2015 - 12.2015
- Familiar with PMS system Opera and Reserve.
- Familiar with Itendant by Scienergy and Ving Card systems.
- Check figures, postings, and daily documents for accuracy and the close of the day.
- Record, store, access, balance and analyze daily financial information.
- Control and secure cash for property.
- Have continuously met and exceeded department goals for upsells and loyalty program sign ups and activations.
Front Desk Agent/Night Audit
Marriott Renaissance Airport Hotel
St Louis, Missouri
03.2014 - 03.2015
- Greeted guests warmly upon arrival and provided check-in assistance.
- Answered phone calls and addressed inquiries about hotel services promptly.
- Managed nightly financial audits and reconciled discrepancies in guest accounts.
- Assisted guests with inquiries and resolved issues efficiently overnight.
- Prepared daily revenue reports for management review each morning.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Education
Bachelor of Arts - Spanish
University of Missouri
St. Louis, MO01-2012
Bachelor of Arts - International Business Management
University of Missouri
St. Louis, MO01-2010
Skills
- Budget planning
- Vendor relationship development
- Grounds and facility inspection
- Team leadership and motivation
- Conflict mediation
- Strategic planning
- Project management
- Guest satisfaction enhancement
- Operations leadership
- Attention to detail
- Time management
- Accounting supervision
- Training and coaching
- Emergency preparedness
- Property maintenance
- Service contract negotiation
Certification
Licensed Community Association Manager - License CAM65431
Timeline
Front Office Manager
Le Meridien Tampa Courthouse
02.2024 - 05.2025
Front Office Manager
The Floridan Palace-Hotel Flor
03.2022 - 12.2023
Operations Manager
The Sarasota Modern
06.2021 - 03.2022
Rooms Assistant Manager
Hyatt Regency Miami
07.2018 - 06.2021
Assistant Executive Housekeeper
Hyatt Regency Savannah
03.2017 - 07.2018
Housekeeping Supervisor
Hyatt Regency Sarasota
12.2015 - 03.2017
Front Desk Agent/Night Auditor
Hyatt Regency Sarasota
03.2015 - 12.2015
Front Desk Agent/Night Audit
Marriott Renaissance Airport Hotel
03.2014 - 03.2015
Bachelor of Arts - Spanish
University of Missouri
Bachelor of Arts - International Business Management
University of Missouri