Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adam Schoeneman

Palatine,IL

Summary

IT Help Desk Technician with expertise in resolving complex technical issues and enhancing user onboarding processes. Proven skills in system troubleshooting and effective communication, leading to the successful implementation of a document organization system that improved operational efficiency and stakeholder satisfaction. Committed to delivering exceptional technical support and customer service.

Overview

8
8
years of professional experience

Work History

IT Help Desk Technician

The Lactation Network
Remote, IL
08.2023 - 04.2025
  • Responsible for IT operational support for day-to-day operations
  • Resolved tickets in the queue, triaged bugs, and responded to stakeholders.
  • Troubleshooting system failures and computer hardware and software issues.
  • Handled project to formulate and implement a plan to distribute replacement equipment to staff
  • Onboarded and offboarded employees, including purchasing hardware and creating appropriate software accounts and permissions
  • Managed cross-system communications
  • Built out a document organization system for vendor contracts in SharePoint.
  • Wrote and maintained standard operating procedures for parts of IT Ops

Junior Quality Analyst

Brook Furniture Rental
Remote, IL
10.2021 - 03.2022
  • Executed daily data-entry responsibilities for fast-paced office furniture sale
  • Reviewed purchased items to search for errors and inconsistencies
  • Communicated with project teams regarding any issues/defects found during testing
  • Performed bug triage to replicate errors noted by external and internal associates
  • Entered all user information, reported errors and inconsistencies, progress of resolution, and systems used for bug triage
  • Connected with customers to relay updates on their various issues and problems
  • Managed Excel spreadsheet regarding progress and general information on companies partnered with

Associate

AMC Theaters
Schaumburg, IL
04.2017 - 11.2020
  • Greeted customers with a friendly and positive approach before their movie experience and directed customers to their theater numbers
  • Resolved customer concerns as well as transferred concerns to managers when necessary
  • Explained what the AMC Stubs memberships to customers and signed up those who were interested
  • Delegated tasks to coworkers as needed
  • Left in charge of closing process that included cleaning the various stations, noting any irregulates, and marking down ticket and customer numbers
  • Maintaining organization and ordinance within the movie theater

Education

High School Degree -

Buffalo Grove High School
Buffalo Grove, IL

Skills

  • Technical support
  • System troubleshooting
  • User onboarding
  • Software configuration
  • Documentation management
  • Customer service
  • Problem solving
  • Remote support
  • Complaint resolution
  • Verbal and written communication
  • System administration

References

References available upon request.

Timeline

IT Help Desk Technician

The Lactation Network
08.2023 - 04.2025

Junior Quality Analyst

Brook Furniture Rental
10.2021 - 03.2022

Associate

AMC Theaters
04.2017 - 11.2020

High School Degree -

Buffalo Grove High School

Similar Profiles

CREATE PROFILE