Adam Shaw
1621 N 670 W Clinton,UT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Learning Ambassador
Amazon
10.2021 - Current
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Implemented innovative teaching methods, resulting in increased comprehension and retention from new associates.
- Assisted in the development of new curriculum materials to enhance the overall learning experience.
- Encouraged learning-driven workplace atmosphere, significantly reducing employee turnover rates.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
Registered Behavior Technician
ABS Kids
12.2019 - 09.2020
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Used Car Sales Associate
Larry H Miller Used Car Supermarket
07.2018 - 02.2020
- Provided comprehensive test drive experiences, allowing customers to make informed purchasing decisions based on firsthand experience with the vehicle.
- Streamlined inventory management processes, ensuring accurate records of available vehicles for sale.
- Educated clients about warranty options available on used cars which provided peace of mind during their purchase experience.
- Successfully negotiated deals by understanding customer needs and finding mutually beneficial solutions.
- Developed strong rapport with clients through exceptional communication skills, resulting in repeat business and referrals.
Store Sales Manager
Tricked Out Accessories
09.2015 - 06.2018
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Established strong relationships with vendors to negotiate better pricing and secure exclusive products for the store.
- Oversaw regular inventory audits identifying discrepancies taking corrective actions where necessary.
- Resolved escalated customer complaints successfully maintaining high levels of client satisfaction.
- Implemented new promotional campaigns to drive foot traffic and improve overall revenue growth.
- Conducted regular competitor analysis staying updated on industry trends adapting pricing strategies accordingly.
- Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
- Optimized scheduling practices to ensure adequate staffing during peak hours while minimizing labor costs.
- Boosted store sales by implementing effective merchandising strategies and eye-catching displays.
Foods Area Manager
Lagoon Amusement Park
09.2012 - 11.2015
- Managed a team of 70-120 employees that I alone was responsible fors. Over half of them were not even 16.
- Oversaw breaks required by law for those under 16 and made sure they were sent home at the required time.
- Performed 2 cash audits per register daily to prevent theft.
- Visited the stands in my area once an hour to check if they were stocked up and following the health code.
- Handled upset customers and fixed problems that occurred.
- Planned ahead of time to minimize time spent closing the stands.
Education
Associate of Science - Psychology
Salt Lake Community College
Salt Lake City, UT06.2025
Skills
- Proficient in Microsoft Office
- Data Tracking
- Strong Mathematic Skills
- Customer Obsession
- Thinking Creatively to Find Solutions
- Being Coachable and Listening to Constructive Feedback
- Taking Ownership
- Work Planning and Prioritization
- Rapport Building
- Sales and Marketing
- Effective Communication
Timeline
Learning Ambassador
Amazon
10.2021 - Current
Registered Behavior Technician
ABS Kids
12.2019 - 09.2020
Used Car Sales Associate
Larry H Miller Used Car Supermarket
07.2018 - 02.2020
Store Sales Manager
Tricked Out Accessories
09.2015 - 06.2018
Foods Area Manager
Lagoon Amusement Park
09.2012 - 11.2015
Associate of Science - Psychology
Salt Lake Community College
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