Adam Shields
Austin,USA
Summary
Dynamic professional with extensive experience at NCR, excelling in technical support and customer service. Proven problem solver and effective communicator, adept at troubleshooting complex systems and enhancing operational efficiency. Skilled in team collaboration and time management, consistently delivering high-quality service and ensuring customer satisfaction.
Overview
13
13
years of professional experience
Work History
Office Assistant
White Night Pest Control
Buda, Texas
01.2018 - 12.2018
- Handle sub-contract paperwork - update, dispatch, and scan service orders
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Troubleshot office equipment, computer hardware and software issues.
- Balance customer demands with service technicians and Sales team requests
- Sell pest control service jobs and set general inspections daily
- Provided technical support to resolve client issues
Customer Service Engineer
NCR (National Cash Register)
Del Rio, Texas
01.2015 - 12.2016
- An NCR technician, primarily referred to as a 'Field Service Technician' at NCR, is responsible for installing, maintaining, and repairing NCR equipment like self-checkout systems at customer locations
- Performing preventative maintenance
- Performed system diagnostics to identify and resolve technical issues, troubleshooting issues, and ensuring the proper functionality of the systems within an assigned territory; essentially focusing on customer service and timely resolution of equipment problems
- Worked on electrical systems to ensure proper functionality
- Conducted quality assurance checks on technical services
- Implemented process improvement strategies for service efficiency
Manager
Midland Battery
Midland, Texas
01.2015 - 12.2015
- Office managers oversee the administrative tasks of an office, including managing supplies, coordinating events, and ensuring the office runs smoothly
- Manage staff, maintain records, and ensure the office is safe and efficient
- Performed system diagnostics to identify and resolve technical issues with equipment and products sold and customer's own products
IT Technician
The Khoury Group
Del Rio, Texas
01.2014 - 12.2014
- Provided technical support to resolve client issues (computer and network related hardware & software support)
- Installing new equipment, and assisting client/users with technical problems
Technician
Xerox Corp.
Austin, Texas
01.2013 - 12.2013
- Field Service Technician: installing, maintaining, and repairing Xerox office equipment
- Inventory of Xerox office equipment at various customer accounts
- Provided technical support to resolve client issues
- Performed system diagnostics to identify and resolve technical issues
- Provided technical equipment support to clients
- Provided technical equipment training to users
Technician
Burks Digital Reprographics
Austin, Texas
01.2006 - 12.2012
- Sales and Service of Wide Format Printers and Small Format Printers including Products: Kip Xerox, HP, Canon/Océ
- Installing, maintaining, and repairing office equipment (copiers, printers, and fax machines) at customer locations
- Diagnosing malfunctions, troubleshooting issues, ordering necessary parts, performing preventative maintenance, and providing excellent customer service by educating clients on proper equipment usage while ensuring timely and cost-effective service delivery
- Provided technical equipment workflow support to enhance operational efficiency
- Performed technical equipment inspection to ensure safety
- Executed technical equipment calibration to maintain accuracy
- Utilized schematic reading skills to troubleshoot electrical systems
- Maintained technical equipment documentation for compliance and reference
- Implemented technical equipment quality control measures to ensure optimal performance
- Adhered to safety protocols during technical operations
- Oversaw technical equipment operation for optimal performance
- Conducted fault analysis to identify equipment failures
- Helped managed inspection scheduling for equipment maintenance
Education
Boston House College
Cape Town, South AfricaScottsdale Community College
Scottsdale, Arizona, USASkills
- Teamwork
- Problem solving
- Communication
- Adaptability
- Critical thinking
- Time management
- Interpersonal
Hobbies and Interests
- Mountain biking
- Swimming
- Movies
- Music
Timeline
Office Assistant
White Night Pest Control
01.2018 - 12.2018
Customer Service Engineer
NCR (National Cash Register)
01.2015 - 12.2016
Manager
Midland Battery
01.2015 - 12.2015
IT Technician
The Khoury Group
01.2014 - 12.2014
Technician
Xerox Corp.
01.2013 - 12.2013
Technician
Burks Digital Reprographics
01.2006 - 12.2012
Boston House College
Scottsdale Community College
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