Adam Shreve
Frisco,TX
Summary
Consistently demonstrates an outstanding work ethic- puts no limit on effort necessary to achieve optimum results
Continually ensures high service productivity and product quality control while prioritizing and completing multiple projects within strict time restrictions and customer/technical specifications
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Pick Up Specialist
Nebraska Furniture Mart
09.2020 - Current
- Loading vehicles properly with the right tie downs to prevent damage.
- Knowledge of the scanner processes and where items are stored.
- Knowledge on the procedures of RTS. (Return To Stock)
- Helping and answering all customer questions when working as the Tablet Operator.
- Training new employees on the procedures they need to secede in their department and their personal growth.
Service Coordinator
Innovance Inc.
09.2016 - 06.2019
- Coached new employees on administrative procedures, company policies and performance standards
- Coordinated with manufacturers, distributers, design firms, subcontractors and end-users to ensure successful project deployments
- Created a service ticket portal to streamline warranty service calls
- Interacted with manufacturers and logistics company's to resolve corrective actions on received damaged goods
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
Delivery Driver/ Furniture Installer
Innovance Inc.
03.2016 - 08.2016
- Loaded truck and properly secured items to prevent damage for deliveries
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
- Fostered positive working relationships with customers by responding to questions and concerns
- Completed on-time deliveries by choosing best and most efficient routes
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Kept warehouse and associated outside areas neat and clean at all times
- Calculated materials and time needed for each job
- Operated tools, equipment and machinery according to safety standards
- Completed troubleshooting of malfunctions and diagnosed issues
Research And Development
Gulf South Business Systems & Consultants, Inc
06.2013 - 02.2016
- Research of new business opportunities supportive to the Business Development Team
- Conduct research sales leads relative to various vertical markets
- Manage information input to Salesforce Customer Relationship Management (CRM) database for report tracking and forecasting
- Assisting clients on a daily basis
- Maximize operational efficiencies supportive to the Warehouse Operations Manager
Co-Warehouse Manager
Gulf South Business Systems & Consultants, Inc.
06.2011 - 05.2013
- Frequently enhance operational procedures of incoming and outgoing shipments to reduce cost
- Prepare daily truck usage and maintenance report for operations team
- Maintained detailed warehouse inventory control, identify and eliminate shrinkage with operations team
- Inspect facility for safety/security hazards related to Occupational Safety and Health Administration (OSHA) and Transportation Workers Identification Credentials (TWIC)
- Review work orders, installation schedules, delivery tickets, and freight damages reported to manufactures to eliminate potential corrective actions
- Forklift and pallet jack operator experience within 10,000 square foot warehouse
Project Manager
Gulf South Business Systems & Consultants, Inc.
07.2005 - 05.2011
- Perform onsite project coordination with installation team and direct communication with clients
- Attend pre-installation meetings and site visits with client
- Reviewed site drawings for scope of work prior to onsite installation
- Conduct daily safety exercises with installation team
- Coordinate with other trades such as electricians and data/fiber installers onsite
- Maintain inventory of all tools and equipment prior to installations
- Maintain consistent communication to the assigned business development person
Installer
Gulf South Business Systems & Consultants, Inc.
06.2000 - 06.2005
- Performed installations of product from various manufactureres in Louisiana, Texas, and Mississippi
- Load and unload trucks at job site
- Facilitate a clean and organized work environment
- Comply with all corporate and OSHA safety regulations of the jobsite
Education
Bachelor of Arts - History
Louisiana State University And A&M College
Baton Rouge, LA7 2014
Skills
- Rapport and trust building
- Notetaking and documentation
- GPS and route planning
- Logistics planning
- Commercial driving
- Safe driver in adverse conditions
- Safety and compliance
- Perfect attendance record
Certification
- OSHA Training
- TWIC Card
- Tugger Training
- Walkie Training
- Stock Chaser Training
Timeline
Customer Pick Up Specialist
Nebraska Furniture Mart
09.2020 - Current
Service Coordinator
Innovance Inc.
09.2016 - 06.2019
Delivery Driver/ Furniture Installer
Innovance Inc.
03.2016 - 08.2016
Research And Development
Gulf South Business Systems & Consultants, Inc
06.2013 - 02.2016
Co-Warehouse Manager
Gulf South Business Systems & Consultants, Inc.
06.2011 - 05.2013
Project Manager
Gulf South Business Systems & Consultants, Inc.
07.2005 - 05.2011
Installer
Gulf South Business Systems & Consultants, Inc.
06.2000 - 06.2005
Bachelor of Arts - History
Louisiana State University And A&M College
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