ADAM SIEBERT
Liberty Lake,WA
Summary
Adaptable and personable with solid understanding of hospitality management principles and customer service excellence. Knowledgeable in guest relations and operations management, capable of utilizing problem-solving and organizational skills. Ready to create memorable guest experiences and drive team success.
Overview
29
29
years of professional experience
Work History
Project/ Sales Manager
BIG DOG CUSTOM CARPENTRY
01.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Manager Restaurant Outlets
DAVENPORT HOTEL COLLECTION
08.2023 - 04.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Representative
CORWIN FORD
04.2023 - 07.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Commercial & Residential Sales
ROOF REPAIR SPECIALIST
04.2020 - 08.2022
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Streamlined sales processes for increased efficiency and better customer experience.
- Established a strong presence within community through active participation in various organizations events charitable causes thus expanding network increasing brand visibility.
- Prepared detailed presentations showcasing property features to potential buyers during open houses or private showings.
Multi Unit GM
ZUZU Tapas & LA TABERNA Tapas & Wine Bar
11.2019 - 04.2020
- Before Covid placed the Hospitality Industry on hold, my responsibilities included:
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
Senior Project Manager
TURNKEY VACATION RENTALS
08.2015 - 12.2019
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Assistant General Manager
SAM'S ANCHOR CAFE
01.2019 - 10.2019
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate the total guest experience.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Beverage Manager
SANDBAR COCINA & TEQUILA
01.2013 - 12.2015
- Managed all day-to-day operations within budgeted guidelines.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Maintained highest standards for beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
Luxury Wine Sales
BOUNTY HUNTER RARE WINE & SPIRITS
07.2009 - 12.2013
- Responsible for direct to consumer sales & client account management,
- Analyzed competitor offerings to develop unique selling propositions for various wine products within the portfolio.
- Collaborated with marketing team to create promotional materials that increased brand recognition among consumers.
- Increased wine sales by conducting daily staff tastings and engaging customers via phone & email with product knowledge.
- Assisted winemakers in refining their product offerings based on customer feedback and preferences gathered during tastings.
- Maintained consistent communication with existing clients, ensuring satisfaction and repeat business.
- Enhanced brand visibility by organizing and participating in industry events such as trade shows, wine festivals, and distributor expos.
Lead Bartender
PERRY'S STEAKHOUSE
01.2008 - 07.2009
General Manager
Hennessey's Tavern
01.2006 - 12.2007
General Manager
The Harbor Restaurant
01.2004 - 12.2006
Asst. General Manager
The Melting Pot
01.1999 - 12.2004
General Manager
5280 Roadhouse & Brewery
01.1996 - 12.1999
Education
GED -
Deer Valley
Glendale, AZ01-1993
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Sales techniques
- Task delegation
- Workforce & Sales management
- Goal setting
- Documentation and reporting
- Project & operations management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
Proficient in:
SalesForce, Oracle NetSuite, Everest CRM, Bevager, Avero, Joist, QuickMeasure, Toast, MS 365
Timeline
Manager Restaurant Outlets
DAVENPORT HOTEL COLLECTION
08.2023 - 04.2024
Sales Representative
CORWIN FORD
04.2023 - 07.2023
Project/ Sales Manager
BIG DOG CUSTOM CARPENTRY
01.2023 - Current
Commercial & Residential Sales
ROOF REPAIR SPECIALIST
04.2020 - 08.2022
Multi Unit GM
ZUZU Tapas & LA TABERNA Tapas & Wine Bar
11.2019 - 04.2020
Assistant General Manager
SAM'S ANCHOR CAFE
01.2019 - 10.2019
Senior Project Manager
TURNKEY VACATION RENTALS
08.2015 - 12.2019
Beverage Manager
SANDBAR COCINA & TEQUILA
01.2013 - 12.2015
Luxury Wine Sales
BOUNTY HUNTER RARE WINE & SPIRITS
07.2009 - 12.2013
Lead Bartender
PERRY'S STEAKHOUSE
01.2008 - 07.2009
General Manager
Hennessey's Tavern
01.2006 - 12.2007
General Manager
The Harbor Restaurant
01.2004 - 12.2006
Asst. General Manager
The Melting Pot
01.1999 - 12.2004
General Manager
5280 Roadhouse & Brewery
01.1996 - 12.1999
GED -
Deer Valley
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