Adam Sierra
Virginia Beach,VA
Summary
Dedicated and results-driven professional with a dynamic skill set, bringing a unique blend of strategic business acumen and proven project management expertise regardless of the nature of the development approach, and finally operational management effectiveness to drive organizational success. High ability to lead cross-functional teams, including self-organizing teams, utilizing several leadership styles accordingly. Proven ability to manage risk, ambiguity and translating business objectives into actionable plans, delivering high-impact results through influencing others using emotional intelligence and networking.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Franchise Owner
Jani-King Janitorial Services
07.2015 - Current
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Conducted audit inspections and independent checks to verify parts and materials.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Small Business Owner
Pre-Owned Cars Dealership
01.2012 - 12.2014
- Managed daily operations to ensure efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Increased sales revenue by developing and implementing effective sales strategies.
Customer Service Manager
Etisal International
01.2011 - 12.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Call Center Representative
Vodafone Egypt
10.2009 - 12.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
MBA - Business Administration
The College of William And Mary
Williamsburg, VA05.2023
Bachelor of Science - Management And Information System
Al Madina Higher Institute For Management And Tech
Giza, Egypt05.2008
Skills
- Emotional Intelligence and Active Listening
- Strategic Management Skills
- Risk Management Professional
- Projects and Programs Management Professional
- Five Executive Core Qualifications (ECQs)
- Negotiation Skills
- Data and Business Analysis
- Business Development
Certification
- PMP - Project Management Professional
- CAPM - Certified Associate in Project Management
- PMI-RMP - Risk Management Professional
- CSM- Certified Scrum Master
- CSPO- Certified Scrum Product Owner
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Franchise Owner
Jani-King Janitorial Services
07.2015 - Current
Small Business Owner
Pre-Owned Cars Dealership
01.2012 - 12.2014
Customer Service Manager
Etisal International
01.2011 - 12.2011
Call Center Representative
Vodafone Egypt
10.2009 - 12.2010
MBA - Business Administration
The College of William And Mary
Bachelor of Science - Management And Information System
Al Madina Higher Institute For Management And Tech
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