Adam Silva
Fort Worth,TX
Summary
Accomplished Office Manager with a proven track record at Oceana Medical Care Facility, enhancing team productivity by 40% through effective delegation and organizational strategies. Expert in office administration and customer relations, I excel in creating efficient filing systems and fostering harmonious work relationships. Skilled in payroll processing and document management, my approach ensures operational excellence and elevated client satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
Work History
Office Manager
Oceana Medical Care Facility
2020.02 - 2024.09
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Leasing Manager
601 Bond Apartments
2009.09 - 2023.10
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
Customer Service Account Specialist
Spectrum
2019.04 - 2022.03
- Enhanced client retention by providing personalized support and tailored solutions.
- Developed expertise in company products and services, allowing for confident and knowledgeable handling of client inquiries and concerns.
- Mentored new hires on company policies, procedures, and best practices for optimal performance in their roles as Customer Service Account Specialists.
- Managed high volume of inbound calls, maintaining a professional demeanor and ensuring timely resolution of concerns.
- Initiated process improvements that led to increased efficiency in handling customer inquiries and concerns.
- Improved customer satisfaction by efficiently addressing and resolving account issues.
- Provided expert guidance on product usage, troubleshooting steps, billing inquiries, and other related topics for a seamless customer experience.
- Acted as a liaison between customers and other departments, ensuring timely communication and resolution of complex issues.
Education
Certificate of Completetion - Insurance Billing And Coding
Oceana County Adult Center
Shelby, MIHigh School Diploma -
America's National Christian Academy
Arlington08.2008
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
Timeline
Office Manager
Oceana Medical Care Facility
2020.02 - 2024.09
Customer Service Account Specialist
Spectrum
2019.04 - 2022.03
Leasing Manager
601 Bond Apartments
2009.09 - 2023.10
Certificate of Completetion - Insurance Billing And Coding
Oceana County Adult Center
High School Diploma -
America's National Christian Academy
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