Adam Smith
Londonderry,VT
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
COMPUTER OPERATOR LV4
Advanced Systems Technology
Fort Irwin, CA
05.2024 - Current
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Provided user support for all system applications and hardware components.
- Performed data entry tasks, including updating customer information in databases.
- Developed scripts for automated processes such as backups and disk imaging.
- Tested network connections to ensure proper functioning of the system.
- Created detailed reports on system usage, performance metrics and other related data points.
- Implemented security measures to protect data from unauthorized access or modification.
- Resolved hardware-related issues such as improper display settings or malfunctioning keyboards.
- Ensured compliance with company policies regarding computer use and security procedures.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Collaborated with IT staff members to troubleshoot complex problems encountered by users.
- Input data from multiple sources and output data to various forms of physical media.
- Verified accuracy and sorted information to prepare source data for computer entry.
- Provided technical and operational support for entire organization.
- Monitored data inputs to manage and maintain accuracy.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Utilized manual or automated tools to analyze or predict system performance under different operating conditions.
Observer Controller Trainer
US Army
Fort Irwin, CA
12.2019 - 04.2024
- Monitored and documented the performance of students in a classroom setting.
- Maintained an accurate record of student attendance.
- Provided feedback to teachers on student behavior and academic progress.
- Assisted with the development and implementation of instructional strategies.
- Collaborated with school administrators to ensure compliance with educational standards.
- Gathered data related to student learning, achievement, and growth.
- Observed classrooms to identify areas for improvement in instruction or assessment practices.
- Evaluated the effectiveness of teaching methods and materials used by instructors.
- Facilitated professional development activities for educators regarding best practices in education.
- Attended staff meetings to discuss issues affecting student learning outcomes.
- Analyzed test results and other assessments to determine areas needing improvement in instruction or curriculum design.
- Assessed teacher-student interactions within the classroom environment.
- Conducted interviews with students, parents, and teachers to gain insight into student performance.
- Coordinated communication between school personnel, students, parents, and outside agencies as needed.
- Developed reports for administrators summarizing observations from classroom visits.
- Supported teachers in developing individualized plans for meeting the needs of all students.
- Participated in parent-teacher conferences to discuss student progress.
- Reviewed lesson plans prior to implementation in order to ensure objectives were met.
- Provided guidance on how best to meet diverse learners' needs within the classroom setting.
- Created a positive atmosphere conducive to learning through modeling appropriate behavior expectations.
- Shadowed professionals to learn best approaches and appropriate methods to handle issues.
- Reviewed patient consent documentation and conducted observations.
- Asked patients questions in presence of professionals to help conduct interview.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Worked closely with human resources to support employee management and organizational planning.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed key performance indicators to identify effective strategies.
- Analyzed company's expenditures and developed financial models.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
- Audited company's legal documents to verify compliant policies and procedures.
- Organized client meetings to provide project updates.
- Assessed company operations for compliance with safety standards.
- Analyzed financial data and generated accurate financial statements on a monthly basis.
- Reviewed journal entries for accuracy and completeness.
- Assisted in developing best practices for overall corporate governance processes and procedures.
- Oversaw daily activities of staff members including hiring, training and evaluating personnel performance.
- Established controls and reporting systems to optimize governance structure.
- Created internal controls and corrective actions to reduce risk or deficiencies.
- Prepared and presented operational reports to senior management and executive teams.
- Consistently tested and developed strategies to improve information flow throughout organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Provided support for trainers in order to ensure successful delivery of courses.
- Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Created and offered additional materials to enhance training.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Coordinated recruitment and placement of training program participants.
- Supervised, evaluated or referred instructors to skill development classes.
- Selected and assigned instructors to conduct training.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Devised programs to develop executive potential among employees in lower-level positions.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Operations Manager
US Army
Fort Bliss, TX
07.2018 - 12.2019
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows, and promotional initiatives.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
Senior Training Manager
US Army
Fort Bliss, TX
07.2017 - 07.2018
- Developed and implemented training programs to ensure organizational objectives were met.
- Conducted assessments of employees' skills and knowledge to identify areas for improvement.
- Collaborated with managers to determine training needs and schedule relevant courses.
- Designed, developed, and delivered classroom-based instructional materials.
- Created job aids, handouts, presentations, manuals, eLearning modules, and other learning resources.
- Facilitated group discussions to encourage active learning and develop team collaboration skills.
- Evaluated the effectiveness of training programs by monitoring employee performance metrics.
- Coached employees on how to apply newly acquired skills in their daily work activities.
- Provided feedback on individual progress during trainings sessions to ensure understanding of course material.
- Monitored changes in industry standards and best practices regarding training methods.
- Maintained records of all completed trainings including attendance logs and evaluations forms.
- Generated reports summarizing the impact of various training programs on employee performance outcomes.
- Developed strategies for improving existing processes related to workplace learning initiatives.
- Assisted with onboarding new hires by providing guidance on company policies and procedures.
- Coordinated with external vendors to arrange delivery of specialized instruction services when needed.
- Analyzed data from surveys or focus groups to assess customer satisfaction with current trainings offerings.
- Researched emerging trends in education technology solutions that could enhance the organization's learning capabilities.
- Participated in professional development events such as workshops or conferences related to instructional design principles.
- Mentored team members to succeed and advance within department and company.
- Offered specific training programs to help workers generalized and job-specific abilities.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Designed training schedules for new and existing employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Analyzed training needs to develop new programs or modify and improve existing.
- Collaborated with management to align on strategy and communication of content.
- Implemented training improvements to achieve desired results.
- Developed testing and evaluation procedures to drive effective outcomes.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Produced reports and maintained training documents to support training activities.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Maintained comprehensive database to track training, certifications and qualifications.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Reported progress against planned activities to secure management support and achieve objectives.
- Explored new technologies to address or identify gaps and provide standardization and optimization.
- Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
- Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
- Benchmarked learning and development strategies using industry best practices.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Presented training information via role playing, simulations and team exercises.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Led training classes and recorded instruction for later use.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Developed new training programs in compliance with company and government standards.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Oversaw training courses and promotional paths for professionals and leaders.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Determined course objectives and found or wrote course materials to cover topics.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Delivered training material to diverse audiences of both blue and white-collar professionals.
Team Leader
US Army
Fort Bliss, TX
07.2015 - 07.2017
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Facilitated communication between cross-functional teams within the organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained daily inventory to facilitate successful material distribution.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Motivated team members through recognition programs and performance-based incentives.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Led a team of 32 individuals in achieving quarterly sales targets, exceeding goals.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Implemented strategic plans to enhance team performance and productivity.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Oversaw training and development programs to enhance team skills and knowledge.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assessed company operations for compliance with safety standards.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked closely with human resources to support employee management and organizational planning.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Organized client meetings to provide project updates.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Audited company's legal documents to verify compliant policies and procedures.
Education
Bachelor of Science - Business Administration and Management
Purdue Global University
INSkills
- Hardware and software installation
- Virtualization
- System monitoring
- Server monitoring
- Hardware and software updates
- Log updates
- Customer service
- Cross-functional collaboration
- Reporting and documentation
- Data entry
- Workflow management
- Technical analysis
- Analytical thinking
- Documentation skills
- Test environments
- Job control
- Performance management
- Process improvements
- Resource coordination
- Computer operations management
- Business process management
- Critical thinking
- Sequence of operations management
- Quality assurance controls
- Data recovery
- Data management
- Report generation
- Digital media management
- Technical documentation
- Attention to detail
- Decision-making
- Incident reporting
- Job scheduling
- Performance optimization
- Risk mitigation
- Virtualization technologies
- Problem-solving
- Process development
Accomplishments
- Meritorious Service Medal
- Army Commendation Medal
- Army Achievement Medal
- Army Good Conduct Medal
- National Defense Service Medal
- Afghanistan Campaign Medal
- Iraq Campaign Medal
- Global War on Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
- Korea Defense Service Medal
- Non-Commissioned Officer Professional Development Ribbon
- Army Service Ribbon
- Over Seas Service Ribbon
- NATO Meritorious Service Medal
Certification
· 2021, Master Leaders Course
· 2017, Nation Training Center Observer Controller
· 2017, Field Artillery Master Gunner
· 2015, Senior Leader Course
· 2014, Combat Life Saver
· 2014, Combat Level 2
· 2013, Master Driver
· 2013, Master Resiliency Trainer
· 2012, Advanced Leader Course
· 2012, Drill Sergeant Academy
· 2011, Combat Level 1
· 2009, Basic Army Leader Course
· 2006, Radiologic Safety
Timeline
COMPUTER OPERATOR LV4
Advanced Systems Technology
05.2024 - Current
Observer Controller Trainer
US Army
12.2019 - 04.2024
Operations Manager
US Army
07.2018 - 12.2019
Senior Training Manager
US Army
07.2017 - 07.2018
Team Leader
US Army
07.2015 - 07.2017
· 2021, Master Leaders Course
· 2017, Nation Training Center Observer Controller
· 2017, Field Artillery Master Gunner
· 2015, Senior Leader Course
· 2014, Combat Life Saver
· 2014, Combat Level 2
· 2013, Master Driver
· 2013, Master Resiliency Trainer
· 2012, Advanced Leader Course
· 2012, Drill Sergeant Academy
· 2011, Combat Level 1
· 2009, Basic Army Leader Course
· 2006, Radiologic Safety
Bachelor of Science - Business Administration and Management
Purdue Global University
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