Microsoft Office
Adam Smith
Help Desk Systems Engineer
VA
Summary
Results-oriente Systems Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
6
6
years of professional experience
Work History
Help Desk Systems Engineer
Cute Tech Corporation
04.2020 - Current
- Provide Tier 1 support to remote users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Set up and administered Windows 10/11 and Office365 systems and configurations.
- Set up and administered passwords and security systems and configurations.
Graphics Designer/ Robotics Team Lead
Autocaddesign
05.2018 - 04.2020
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Managed design conceptualization, milestones, and customer feedback.
- Completed in-depth product design tests using updated software tools.
- Utilized Java, writing the code to program the robots to perform specific functions.
- Performed research into Robotics hardware, software, and autonomous devices to evaluate products and capabilities for integration into robot systems. Assisted with identification of, troubleshooting, & resolving any hardware, software, or other technical issues.
- Perform hardware and software integration into prototypes of knowledge-based systems, robotic technologies for remote capabilities for optimal machine functionality.
Customer Service Coordinator
Kings Dominion Amusement Park
04.2018 - 11.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Explained charges, fees, terms of sales, and service agreements to over 1290 customers daily.
- Resolved concerns with annual season pass holders or services to help with retention and drive sales.
- Provided guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving directions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Recorded hourly ride capacity and cycles
Education
High School Diploma -
05.2001 -
- Honoree of Computer Programmers Achievement Award
- Honor Roll Graduate
- AutoCad Specialization Certification Award
- 3.5 GPA
Skills
Security Protocols
Hardware Repair
Telecommunications
Virtualization Technologies
Remote Support
Ticket Management
System Administration
Software Installation
User Support
Application Installations
Java
JavaScripts
HTML
AutoDesk
Troubleshooting Skills
Technical Support
Technical Documentation
Backup and Recovery
Technical Writing
Hardware Support
System Configuration
Programming
Hardware and Software Installation
Project Management
Incident Management
Quality Controls
Debugging Skills
Hardware Troubleshooting
Customer Education
Software
Java
JavaScripts
AutoCad
Windows 10/11
HTML5
FANUC